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Business Tech Pros Migrates from Datto to MUTTII to Support Strategic Vision

Texas-based managed service provider reduced costs by 66% with MUTTII Cybersecurity Solutions and MUTTII Cyber Infrastructure

BACKGROUND

Business Tech Pros (BTP) is a managed service provider based in Texas that specializes in serving small medical clinics and dental offices. The average client has 10 PCs and one server. The company currently supports 25 offices, which are running Windows Servers from 2003 to 2019 and Windows PCs from Windows 7 to Windows 10. BTP also manages some MAC and Linux clients and protects over 50 TB of data. The company previously used a mix of ShadowProtect and Datto to provide backup solutions to customers.

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KEY CHALLENGES

  • Existing Datto solution was technically unstable
  • Locked into a three-year contract

KEY REQUIREMENTS

  • Reliable technology
  • Virtual machine management

PROTECTED RESOURCES

  • 25 medical offices
  • 50 TB of business-critical data

KEY BENEFITS

  • Cost savings, Stable, reliable technology
  • Increased market opportunity

THE CHALLENGE FOR BUSINESS TECH PROS

According to Alan Basinger, Manager Member,

“We appreciated the Datto model as far as their plan but did not like the execution or cost. The promises of the appliances we had deployed did not live up to the hype in the real world. We experience considerable challenges in getting recoveries to work correctly, and the VMs crash and have to be restarted. Having to contact tech support for every recovery or VM instance was not conducive to speedy recovery or spinning up a VM from backup.”

Because of these technical and operational challenges, BTP decided to choose a single backup vendor, choosing between Muttii, Solarwinds, Buffalo, and Barracuda. The company needed a vendor that would align with their strategic vision to create a similar appliance model with cheap, off-the-shelf hardware that was affordable to end customers and MSPs whose margins are constantly being squeezed in a commodity space like backup.

THE SOLUTION: MUTTII CYBERSECURITY SOLUTIONS

BTP created an appliance that ran on low-cost hardware and developed installation scripts and automation to deploy backup quickly and easily. However, they needed flexibility around backup targets, the right management portal, and robust virtual machine management.

Ultimately, they chose to work with Mutti Cybersecurity Solutions to achieve this. With support for more than 20 virtual, physical, and cloud platforms, as well as a hybrid of on-premises and cloud backup capabilities, BTP determined that Muttii Group was their ideal solution. Cyber protection features such as built—in AI—based anti-ransomware and crypto-jacking blocking technology, called Muttii Active Protection, made the decision even easier.

With a multi-tenant architecture that unites virtualization, software—defined network, block, file, and object storage, and a proprietary protocol that reduces bandwidth use when replicating and transmitting backup data to a target location — Muttii Cyber Infrastructure was a good fit for BTP’s appliance. Although Muttii Cyber Infrastructure is designed to operate within a data center environment, BTP was able to use the solution to manage the three virtual environments found in its appliance. In this setup, one virtual machine hosts Muttii Cyber Infrastructure, which points to Google Cloud Storage, one virtual machine is for local backup storage, and one virtual machine is dedicated to rescue backup.

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THE BENEFITS: INCREASED REVENUES AND COST SAVINGS

Once BTP decided to work with Muttii, it took them about a week to create and test the appliance. From there, it took several weeks to deploy it into the field and set up beta customers. The BTP appliance is currently deployed to 25 medical clients and a large food distribution company.

Moreover, BTP was able to see savings on recurring costs from day one after migrating away from Datto. Basinger explains, “We realized a 66% savings over Datto without a 36-month term. Additionally, we now provide more features and functionality than we had before and have direct access to the box and OS so we can solve customer issues without having to call Datto support every single time.”

He continues, “Because we had the cost of the new hardware and the technicians’ time as upfront costs, we expect to be in the black in six months.” Additionally, BTP has seen a 10% increase in new customers, all from word of mouth. Looking ahead, BTP is beta testing other Muttii services, including Muttii Cyber Protect Cloud. Ultimately, Basinger summarizes, “With Muttii, we can rest assured we are providing our customers with best-in-breed next-generation solutions in imaging, backup, disaster recovery, and cyber protection.”

ABOUT MUTTII

Muttii unifies data protection and cybersecurity to deliver integrated, automated cyber protection that solves the safety, accessibility, privacy, authenticity, and security (SAPAS) challenges of the modern digital world. With flexible deployment models that fit the demands of service providers and IT professionals, Muttii provides superior cyber protection for data, applications, and systems with innovative next-generation antivirus, backup, disaster recovery, and endpoint protection management solutions.

Founded in 2023 in Australia, Muttii is a global organization that is trusted by 100% of Fortune companies. Learn more at muttii.com.