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Calabrio ONE is an intelligent workforce optimization suite for Amazon Connect that makes it easy to build a robust, omnichannel cloud contact center. Calabrio’s analytics, WFM and QM suite helps you schedule agents, monitor performance and improve customer experience.

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Product Overview

Calabrio ONE’s integration with Amazon Connect makes it easier than ever for any organization to quickly build a robust, intelligent, modern contact center in the cloud.

With capabilities such as quality management, workforce management and multichannel analytics – Calabrio ONE helps contact center leaders more efficiently and effectively schedule agents, monitor performance and identify opportunities to improve the customer experience.

Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behavior and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.

Deployed together, Amazon Connect and Calabrio ONE give businesses a complete Contact Center as a Service (CcaaS) toolset.

To learn more about how Calabrio’s analytics-fueled customer experience intelligence suite can help you elevate performance and improve the customer experience in your contact center, watch a demo of Calabrio ONE (https://info.calabrio.com/aws-demo).

To learn more, or for complex orders of greater than 100 seats, please contact sales@muttii.com.

Professional services and training must be purchased through Calabrio. Please visit https://www.calabrio.com/professional-services for more information.

Sold byCalabrio
Product VideoSee product video
Fulfillment MethodSoftware as a Service (SaaS)

Highlights

  • Quality Management: Every interaction is an opportunity. Strengthen relationships, deepen loyalty and drive measurable impact across the business. Automate recording, evaluation and reporting; so you can spend more time coaching and leading.
  • Workforce Management. Smart Scheduling & Dynamic Employee Engagement: A modern approach to workforce management. Hone forecasting and streamline scheduling and administration. Put the right people in the right places, empower them to work smarter.
  • Calabrio Analytics. Customer-centric Intelligence that Drives Business Forward: Sophisticated speech, desktop and text analytics unlock the goldmine of intelligence buried in your contact center. Transform every customer interaction into usable data.

Pricing Information

Below are the total costs for these different subscription durations.
Additional taxes or fees may apply.

Calabrio ONE

Quality Management

$492.00

Drive Continual Improvement in Your Customer Experience

12 Months
$492.00
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Workforce Management

$468.00

Create More Accurate Forecasts and Schedules – Faster

12 Months
$468.00
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Calabrio Analytics

$828.00

Advanced Omnichannel Analytics – Harness the Voice of Your Customer

12 Months
$828.00
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WFM Super User

$300.00

Licenses for administration, five (5) licenses included with WFM.

12 Months
$300.00
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WFM Connectors

$180.00

License for added connectors (1 historical and RTA included with WFM)

12 Months
$180.00
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WFM Customized Payroll

$52.80

License needed for each user with Payroll Export adaptations

12 Months
$52.80
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WFM Customer Reporting

$6.00

License for reporting access to BI systems or other reporting tools

12 Months
$6.00
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Calabrio ONE Suite

$1,500.00

Suite Bundle includes QM, WFM and Analytics Licenses

12 Months
$1,500.00
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Calabrio Data Realtime

$180.00

Calabrio Data Manager Reporting

12 Months
$180.00
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Cal_CDM_Historical

$180.00

Cal_CDM_Realtime Historical Reporting

12 Months
$180.00
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Additional usage fees

You will be billed monthly for additional usage costs if your usage exceeds your contract. Your additional usage costs will be determined by the number of units you use above your contract.

DescriptionFees
Quality Management Bursting – Per User Per Month Over Contract$51.25/unit
Workforce Management Bursting – Per User Per Month Over Contract$48.75/unit
Calabrio Analytics Bursting – Per User Per Month Over Contract$86.25/unit
Storage – Real-time storage (GB / Month)$0.03/unit
Calabrio ONE Suite Bursting – Per User Per Month Over Contract$156.25/unit
Usage as defined by contractc$0.01/unit
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Usage Information

Fulfillment Options

Software as a Service (SaaS)

AWS Marketplace CloudRanger Backup Recovery Deprecated

Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.

End User License Agreement

By subscribing to this product you agree to terms and conditions outlined in the product End User License Agreement (EULA)