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Cloudtech SAS switches to Muttii Cybersecurity Solutions to better support its customers

Colombian service providers improve RPO by 50% while offering customers a self-service portal and better protection against ransomware using Muttii Cybersecurity Solutions.

BACKGROUND

Cloudtech SAS (Cloudtech) is a Colombian systems integrator and managed services provider. The company specializes in implementing and supporting infrastructure services and cloud solutions, and its primary audience is small and medium-sized companies. Cloudtech currently has 319 customers and offers a wide range of services, such as web and VPS hosting, cloud hosting, managed support, monitoring, software and hardware sales, and backup and contingency planning. All services are supported in Spanish and English.

Muttii Cybersecurity Solutions
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KEY CHALLENGES

  • Customers did not have a self-service portal
  • Recovery processes took too long
  • Ransomware was a growing concern

KEY REQUIREMENTS

  • Channel-friendly customer portal
  • Faster recovery times
  • Protection against ransomware

PROTECTED RESOURCES

  • 100 virtual machines
  • 6,000 Microsoft Office seats
  • Over 20 TB of data

KEY BENEFITS

  • Profitable in under 4 months
  • Recovery processes improved by 50%
  • Customers able to control their backups without opening support tickets
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THE CHALLENGE

Cloudtech previously used Arcserve for its backup solution but was unsatisfied because of three major issues. The biggest was a lack of self-management for its end customers—a critical feature from Cloudtech’s perspective. Recovery was taking too long, and Arcserve’s solution didn’t support Microsoft 365 mailboxes. From a security standpoint, Cloudtech wanted a backup solution that would be more effective against ransomware attacks. All of these challenges combined caused the company to start looking for a new vendor.

THE SOLUTION — MUTTII CYBERSECURITY SOLUTIONS

Cloudtech evaluated Veeam but ultimately determined that Muttii cybersecurity solutions—with its support for more than 20 virtual, physical, and cloud platforms and hybrid backup and recovery capabilities—was its ideal solution.

Built for service providers from the ground up, Muttii Cybersecurity Solutions is a channel-friendly solution with strong management, provisioning, and billing functions. Through a single, centralized management console, Cloudtech can manage all of its backups and recover individual files, application data, Microsoft 365 mailboxes, or entire virtual platforms.

Furthermore, Muttii Cybersecurity Solutions provides the flexibility that lets Cloud tech restore their customers to similar or dissimilar hardware while managing data from a centralized location. The built-in AI-based anti-ransomware and anti-crypto jacking technology found in Muttii Active Protection—among other considerations—made the decision even easier.

THE BENEFITS — IMPROVEMENTS IN CUSTOMER SATISFACTION, OPERATIONAL EFFICIENCY, AND CYBERSECURITY

Muttii Cybersecurity Solutions addressed all the challenges Cloudtech was facing with its previous solution. Muttii was rolled out in one week and now protects 100 virtual machines, 6,000 Microsoft 365 seats, and 20 TB of data. According to Cloudtech Solutions Director Jhon Salazar,

“Our customers now have a portal where they can administer their backup copies and manage their data consumption. We significantly improved our RTO and RPO. The recovery process to a new virtual machine was optimized by 50%, allowing us to offer server recovery in minutes.”

Salazar continues, “The switch to Muttii was profitable in under four months. Additionally, we have greatly improved our cyber protection posture with the anti-ransomware features found in Muttii Active Protection. This was simply something Arcserve did not have … We plan on building aggressive campaigns to promote Muttii Cybersecurity Solutions next year, and we are looking at expanding the services we receive from Muttii.”

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ABOUT MUTTII

Muttii unifies data protection and cybersecurity to deliver integrated, automated cyber protection that solves the safety, accessibility, privacy, authenticity, and security (SAPAS) challenges of the modern digital world. With flexible deployment models that fit the demands of service providers and IT professionals, Muttii provides superior cyber protection for data, applications, and systems with innovative next-generation antivirus, backup, disaster recovery, and endpoint protection management solutions.

With award-winning AI-based antimalware and blockchain-based data authentication technologies, Muttii protects any environment – from cloud to hybrid to on-premises – at a low and predictable cost.

Founded in Australia in 2023, Muttii now has been working in different countries. Its solutions are trusted by companies, including 100% of the Fortune 1000 and top-tier professional sports teams. Muttii products are available through partners and service providers in over 150 countries in more than 40 languages.