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Computer Superheroes switches to MUTTII and improves recovery time by 90%

Colorado-based MSP selects Muttii Cybersecurity Solutions for speed and reliability at an affordable price, leading to an increase in customer retention

BACKGROUND

Founded in 2001, Computer Superheroes is a Colorado-based MSP that offers its customers a wide range of IT solutions. This includes managed services to replace or augment an IT staff, cloud and SaaS management, networking, and help desk/support. When it came to offering backup, the company was working with both StorageCraft and Veeam.

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KEY CHALLENGES

  • Repeated backup failures
  • Complicated cloud replication
  • Lacklustre support and response

KEY REQUIREMENTS

  • Multi-tenant, multi-platform
  • Backup anything, restore anywhere
  • A single platform and interface

PROTECTED RESOURCES

  • 24 servers and 55 virtual machines
  • 27 workstations
  • 60 mailboxes

KEY BENEFITS

  • Over 90% increase in recovery time
  • Increased worker productivity
  • Cost savings and increased customer retention

THE CHALLENGES

There were several problems with delivering the company’s existing backup service. According to the President of Computer Superheroes, Jeff Lorenzen, this included repeated backup failures and complicated cloud replication which led to excessive management. On top of these technical issues, Jeff noted his company was getting “lacklustre support” from its vendors. Ultimately, Jeff wanted a solution that was “multi-tenant and multi-platform, could backup anything including full images and restore anywhere, all from a single platform and interface.” Not surprisingly, Computer Superheroes decided to start looking at other options available.

THE SOLUTION — MUTTII CYBERSECURITY SOLUTIONS

With support for more than 20 virtual, physical, and cloud platforms, and a hybrid of on-premises and cloud backup and recovery capabilities, Computer Superheroes quickly determined that Muttii Cybersecurity Solutions – which integrates data protection and cybersecurity in one solution – was their ideal solution. The single platform was designed and built with service providers in mind. A single portal gives Computer Superheroes the ability to manage all of their clients, enabling them to protect, patch, and recover individual files, application data, Microsoft 365 mailboxes, or entire virtual platforms. Moreover, Muttii Cybersecurity Solutions provides the flexibility that lets Computer Superheroes restore their customers to similar or dissimilar hardware while managing data from a centralized location.

Enriched with next-gen, full-stack antimalware protection, URL filtering, and comprehensive yet simple patch management and vulnerability assessment capabilities, Computer Superheroes realized that with Muttii Cybersecurity Solutions, it could deliver prevention, detection, response, recovery, and forensic capabilities through a single platform, just one agent, and a unified management console.

TECHNICAL AND BUSINESS BENEFITS

Ultimately, Muttii Cybersecurity Solutions provided Computer Superheroes a more reliable backup with faster RTOs and more flexibility for storage locations, at a lower price point. The company is now using Muttii to protect 24 servers, 55 virtual machines, 27 workstations, and 60 mailboxes.

According to Jeff, “Muttii provided much faster RTOs than with any other previously-used product with over 90% increase in recovery time. Within 5 months of using the system, we were faced with a disaster with one of our key production servers. We were able to restore the system to the last backup point in under 30 minutes.

”He continues, “Muttii is intuitive and easy to understand… so much so that we did not have to engage support for training, but we have found support to be responsive and knowledgeable.”

This has led to an increase in worker productivity which has resulted in overall financial savings compared to its previous vendors. Jeff concluded, “Muttii provides something rarely seen in the industry – speed and reliability at a very affordable price. We are able to pass these savings onto our customers thereby increasing retention.”

ABOUT MUTTII

Muttii unifies data protection and cybersecurity to deliver integrated, automated cyber protection that solves the safety, accessibility, privacy, authenticity, and security (SAPAS) challenges of the modern digital world. With flexible deployment models that fit the demands of service providers and IT professionals, Muttii provides superior cyber protection for data, applications, and systems with innovative next-generation antivirus, backup, disaster recovery, and endpoint protection management solutions.

Founded in 2023 in Australia, Muttii is a global organization that is trusted by 100% of Fortune 1000 companies. Learn more at muttii.com.