Explore the most complete security solution for Cryptocurrency: Muttii EDR
muttii

Contact Us

Contact Center Analytics for Amazon Connect

By:   SuccessKPIs 

SuccessKPI is a pure SaaS analytics platform for the Amazon Connect contact center for real-time and historical reports. It also offers Speech analytics, Quality monitoring, and Workforce management with highest level of security compliance like PCI, SOCII, ISO27001, GDPR and FEDRAMP. Customers can get started in minutes and transform performance with actionable analytics

0c3d49c1 f3a0 4c4d b53e b3748943f5d3

Product Overview

SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI’s insight and action platform remove the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world’s largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.

Pure SaaS platform for real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social, and recordings for multiple platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, T-metrics, Amazon Connect, and others. The platform provides fully integrated and end-to-end reporting for the entire contact center operation including speech and text analytics, quality monitoring, and performance reporting. Fully built & deployed as a native AWS cloud application, the platform takes you beyond reporting to build playbooks to take action on critical metrics such as churn reduction, cross-sell, and compliance scripting. The tool empowers customers to drive business outcomes through actionable contact center analytics.

SuccessKPI provides out-of-the-box integration with a full suite of enterprise-grade Business Intelligence capabilities that powers standard and custom reports and dashboards accessible to all levels of users. This AI-driven platform can convert call recordings into text and extract sentiments, brands, events, topics, and meaning and blend this rich data with IVR, ACD, and Business metadata from CRM systems to realize a 360-degree view of the contact center.

Sold bySuccessKPIs
Fulfillment MethodSoftware as a Service (SaaS)

Vendor Insights

Products with Vendor Insights provide a more comprehensive view into the security information for the product and/or vendor. The current version of this product contains a security profile and has acquired the certifications below. View the security profile for this product 

27100a79c7c210abadc5

ISO27001

555c0f7129be033acce9

PCIDSS

3744ceb9ff8f49136963

GDPR

Highlights

  • Real-time and historical reports on Amazon Connect
  • Out of box reports for platforms customers are migrating from like Genesys, Cisco and Avaya
  • Data Pipes integrating data from Lex, Contact Flow, Contact Lens, Pinpoint, as well as CRMs and other data sources

Pricing Information

Below are the total costs for these different subscription durations.
Additional taxes or fees may apply.

Contact Center Analytics for Amazon Connect

Realtime

$1,000.00$10,800.00

100 Agents per Month for Real-time Reports and Dashboards

1 Month
$1,000.00
12 Months
$10,800.00
Contact sales

Historical

$1,000.00$10,800.00

60 Agents per Month for Real-time & Historical Reports and Dashboards

1 Month
$1,000.00
12 Months
$10,800.00
Contact sales

SpeechAnalytics

$1,000.00$10,800.00

20 Agents per Month for Speech & Text Analytics

1 Month
$1,000.00
12 Months
$10,800.00
Contact sales

Unlimited

$1,000.00$10,800.00

12 Agents per Month for Real-time, Historical, Speech Analytics, QM

1 Month
$1,000.00
12 Months
$10,800.00
Contact sales

QualityMonitoring

$1,000.00$10,800.00

70 Agents per Month for Quality Monitoring

1 Month
$1,000.00
12 Months
$10,800.00
Contact sales

PowerPackage

$1,000.00$10,800.00

600 Hours per Month for Real-time, Historical, Speech Analytics, QM

1 Month
$1,000.00
12 Months
$10,800.00
Contact sales

BI and QM Package

$1,000.00$10,800.00

1100 Hours per Month for Real-time, Historical and QM

1 Month
$1,000.00
12 Months
$10,800.00
Contact sales

Additional usage fees

You will be billed monthly for additional usage costs if your usage exceeds your contract. Your additional usage costs will be determined by the number of units you use above your contract.

DescriptionFees
Overage price per agent per month for Realtime$10.99/unit
Overage price per agent per month for Historical$16.99/unit
Overage price per agent per month for SpeechAnalytics$59.99/unit
Overage price per agent per month for Unlimited$84.99/unit
Overage price per agent per month for QualityMonitoring$15/unit
Overage price per minute per month for PowerPackage$0.03/unit
Overage price per minute per month for BI and QM Package$0.015/unit
Professional Service per hour$200/unit
Contact sales

Usage Information

Fulfillment Options

Software as a Service (SaaS)

AWS Marketplace CloudRanger Backup Recovery Deprecated

Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.

End User License Agreement

By subscribing to this product you agree to terms and conditions outlined in the product End User License Agreement (EULA)