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Conversational Self Service for Contact Center Intelligence


Omni-channel Conversational Self Service Virtual Agent

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Product Overview

XAPP AI’s Conversational Self Service for AWS CCI provides a quick and easy way to get a conversational virtual agent answering questions for your customers based on the content in your existing publicly available web based help center.

Conversational Virtual Agent – Chat and Voice
* Available instantly, 24/7 with live agent hand off capabilities
* Web chat and Voice channels available out of the box

Get started in under an hour with infinite scalability and customization
* No new content or design needed, we leverage existing help center
* Customize with no code user interface or extend with custom code

Safe and secure, runs on your AWS account
* All customer data stays on infrastructure you control
* Telemetry data is anonymized and scrubbed before sent to Optimal Conversation Studio

Optimize over time to continually provide a better customer experience
* Leveraging Optimal Conversation Studio’s Machine Teaching workflow to increase performance
* Extend with OC Studio to support conversational transactions across voice and chat channels

(1) This product will deploy services on your AWS account which will incur additional charges that you are responsible for. Please see https://documentation.xapp.ai/docs/infrastructure/infrastructure-aws
(2) If the provided tiers do not satisfy your needs, contact us here sales@muttii.com
(3) Your subscription will be applied to an organisation, where all apps in the org will count towards the subscriptions usage.

Sold byXAPP AI
Fulfillment MethodSoftware as a Service (SaaS)


  • Conversational Virtual Agent for Chat & Voice
  • Get started in under an hour with infinite scalability and customization
  • Safe & secure, runs on your AWS account

Pricing Information

Below are the total costs for these different subscription durations.
Additional taxes or fees may apply.

Conversational Self Service for Contact Center Intelligence



45,000 contacts / 4,000 pages ingested / 20,000 test executions

12 Months
1 Month
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CSS4CCI Pro Free Trial


Get started on Pro with a 30 day free trial

12 Months
1 Month
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Additional usage fees

You will be billed monthly for additional usage costs if your usage exceeds your contract. Your additional usage costs will be determined by the number of units you use above your contract.

Per Contact$0.22/unit
Contact sales

Usage Information

Fulfillment Options

Software as a Service (SaaS)

AWS Marketplace CloudRanger Backup Recovery Deprecated

Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.

End User License Agreement

By subscribing to this product you agree to terms and conditions outlined in the product End User License Agreement (EULA)