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Modernize IT and other business functions with a refreshingly easy-to-use, simple-to-configure IT service desk solution in the cloud.

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Product Overview

Freshservice provides an intelligent, right-sized service management solution for modern businesses of all sizes. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences and unified service management businesses to achieve efficiency, fast time-to-value, and improved employee satisfaction and


Some of the main features available in the most popular plan (PRO) are:
1. ITIL Modules & Asset Management
2. Alert Management
3. Project Management
4. Purchase Order Management
5. Analytics Pro
7. SaaS Management

DISCLAIMER : We have listed only one plan here(which is most popular), other plans can be procured via AWS Marketplace via Private offer.

For Additional queries, Different plan options, Custom / Volume Pricing via Private Offer please contact us at sales@muttii.com

Sold byFreshworks Inc.
Product VideoSee product video
Fulfillment MethodSoftware as a Service (SaaS)

Vendor Insights

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  • Reduce costs and agent workload with advanced capabilities such as Workflow Automator and build powerful automation with simple drag-and-drop actions and zero coding effort.
  • Empower employees to help themselves with end-to-end multichannel self-service with intelligent chatbots, and to reach IT support via the channel of their choice such as email, a self-service portal, mobile app, phone, chatbot, and feedback widgets.
  • Integrate seamlessly with enterprise systems and your existing tools with our extensive ecosystem solutions, marketplace apps, and robust APIs for service desk integrations.

Pricing Information

Below are the total costs for these different subscription durations.
Additional taxes or fees may apply.




ITSM + ITOM + Project Management for large organizations

1 Month
12 Months
Contact sales



For growing businesses across their LOBs

1 Month
12 Months
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Service management solution for enterprises

1 Month
12 Months
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For getting started

1 Month
12 Months
Contact sales

Usage Information

Fulfillment Options

Software as a Service (SaaS)

AWS Marketplace CloudRanger Backup Recovery Deprecated

Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.

End User License Agreement

By subscribing to this product you agree to terms and conditions outlined in the product End User License Agreement (EULA)