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Genesys is a global cloud leader in customer experience orchestration. We help companies transform the contact center into an experience center by harnessing the power of the cloud, digital, and AI technologies, to orchestrate people-centered customer and employee experiences at scale.

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Product Overview

The experiences you create are just as important as the products and services you sell. But most customer journeys are designed around business processes, not people and how they engage in today’s digital world.

Legacy systems and processes, data silos and shadow IT have led brands to become disconnected from the experiences they deliver. With Genesys cloud contact center solutions, you can evolve from siloed customer interactions to end-to-end customer journeys that are orchestrated across channels. More than 4,000 companies have migrated their contact center to the cloud with Genesys.

Genesys Cloud CX is an all-in-one composable CX platform built on AWS. The microservices-based architecture, API-first development, open data, and AI give you rapid innovation, agility, and resilience to optimize your CX tech stack. Mix and match innovative productized capabilities – Core, Digital, AI, WEM – or leverage our expansive marketplace and ecosystem to bring your CX vision to life.

With Genesys, you can connect context across channels to deliver proactive, predictive, and hyper-personalized experiences that deepen the customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

For custom contract terms, packages, pricing, or additional features please contact sales@muttii.com.

Sold byGenesys
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Fulfillment MethodSoftware as a Service (SaaS)

Vendor Insights

Products with Vendor Insights provide a more comprehensive view into the security information for the product and/or vendor. The current version of this product contains a security profile and has acquired the certifications below. View the security profile for this product 

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ISO27001

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SOC2

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PCIDSS

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HIPAA

Highlights

  • Genesys Cloud CX is an all-in-one composable cloud contact center SaaS solution. It unifies customer and agent experiences across phone, email, chat, text and social channels.
  • Pointilist Customer Journey Management helps customer-centric organizations deliver experiences that anticipate each customer’s needs by recognizing their preferences, prior experiences, and current goals.
  • Genesys Cloud EX enables organizations to transform their approach to employee engagement and deliver new levels of efficiency and effectiveness through Unleashing Employee Superpowers.

Pricing Information

Below are the total costs for these different subscription durations.
Additional taxes or fees may apply.

Genesys

Pointilist by Genesys

$840,000.00$2,250,000.00

GC3 500 Agents – Enterprise

12 Months
$840,000.00
24 Months
$1,680,000.00
36 Months
$2,250,000.00
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Pointilist by Genesys

$250,000.00$750,000.00

Basic Enterprise

12 Months
$250,000.00
24 Months
$500,000.00
36 Months
$750,000.00
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Genesys EX

$1,080.00$3,240.00

Genesys Cloud EX Voice Only

12 Months
$1,080.00
24 Months
$2,160.00
36 Months
$3,240.00
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Additional usage fees

You will be billed monthly for additional usage costs if your usage exceeds your contract. Your additional usage costs will be determined by the number of units you use above your contract.

DescriptionFees
Usage based charges for Core Service Usage and Overage$0.01/unit
Usage based charges for Telephony and Carrier Services$0.01/unit
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Usage Information

Fulfillment Options

Software as a Service (SaaS)

AWS Marketplace CloudRanger Backup Recovery Deprecated

Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.

End User License Agreement

By subscribing to this product you agree to terms and conditions outlined in the product End User License Agreement (EULA)