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NICE CXone is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Imagine the possibilities when your customers are effortlessly guided to quickly resolve their needs directly on your digital properties or matched with a well-prepared agent-every time and on every channel. Plus, with predictive analytics and embedded artificial intelligence (AI), your team can resolve issues faster, personalize each experience – and forge deeper loyalty with each customer.

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Product Overview

NICE CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence-all built on an Open Cloud Foundation. CXone helps organizations of all sizes be the first choice of customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, with fast onboarding of new employees and capabilities, and embedded AI to keep your team one step ahead.

Now you can take the next leap in customer experience with CXi-Customer Experience interactions-a unique approach only available with NICE CXone. With one cloud platform, you can intelligently meet your customers wherever their journey begins, enable resolution through data driven self-service, and prepare your agents to successfully resolve any needs event. Why? Because CXone is the first and only cloud customer experience platform with everything you need to deliver extraordinary experiences across the entire customer journey.

CXone combines every digital entry point for customers to reach you, best-in-class journey orchestration, and smart self-service. You’ll also get real-time guidance to create well prepared agents, and a closed-loop system to drive complete performance. Finally, only CXone includes purpose-built AI with everything built on an enterprise-grade open cloud platform.

– Digital Entry Points – Give your customers a smart start to every journey with knowledge management and rich experiences in search, websites, mobile apps.
– Journey Orchestration – Seamlessly guide customers through their personalized journey with AI-powered routing across self-service and agent assisted experiences.
– Smart Self-Service – Deliver self-service that works every time with AI conversational bots and proactive outreach.
– Empowered Agents – Prepare agents with real-time information and guidance for fast, personalized interactions.
– Complete Performance – Empower your agents for continuous self-improvement and unlock your full CX potential with full visibility across operations.
– Enlighten AI – Build the right self-service & agent-assisted journeys and foster with CX-focused, purpose-built AI engine.
– Open Cloud Foundation – Champion innovation through an extensible, enterprise-grade platform that scales securely, deploys quickly, and services customers globally.

Sold byNICE
Fulfillment MethodSoftware as a Service (SaaS)


  • Our easy-to-use application suite provides a smarter, more meaningful experience for contact center employees and customers by providing a seamless transition between self-service and agent-assisted interactions including cross-channel elevation.
  • Accelerate innovation, empower agents, and simplify administration with a single, modern cloud native architecture. Grow and operate with confidence while enjoying greater scalability, reliability, and security. All on a single platform.
  • Get AI-powered actionable insights to predict needs, delight customers, and engage employees like never before.

Pricing Information

Below are the total costs for these different subscription durations.
Additional taxes or fees may apply.




Cloud Native CXi Platform

12 Months
24 Months
36 Months
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Additional usage fees

You will be billed monthly for additional usage costs if your usage exceeds your contract. Your additional usage costs will be determined by the number of units you use above your contract.

Overage over Contractual Amount$0.01/unit
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Usage Information

Fulfillment Options

Software as a Service (SaaS)

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Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.

End User License Agreement

By subscribing to this product you agree to terms and conditions outlined in the product End User License Agreement (EULA)