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Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Our automation-first solutions optimize the most critical customer service processes to deliver a better way to achieve great customer experiences.

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Product Overview

At Talkdesk, we help enterprises improve customer service, increase efficiency, and grow revenue with an AI-powered cloud contact center platform that provides applications for omnichannel engagement, customer experience analytics, self-service, workforce engagement, and employee collaboration. All these applications are native on our open platform with a shared set of services including a common data model, reporting, dashboards, workflows, AI & automations for faster time-to-value and reduced TCO. An intuitive “single pane of glass,” provides streamlined workflows and rich customer context that empowers agents to work more efficiently and effectively.

CX Cloud™ includes:
– Voice Engagement
– Studio & Routing
– Live & Explore Standard Reporting
– AI-Powered Virtual Agents, Agent Assist, and AI Trainer
– Generative AI Solutions
– Guardian Standard
– Connections Standard
– Studio Functions
– Guardian Standard
– API Access
– Knowledge Management
– 70+ out-of-the-box Integrations

Our speed of innovation, deep vertical expertise, and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences across any industry, through any channel, resulting in higher customer satisfaction, cost savings and profitability. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Talkdesk delivers the industry’s first products dedicated to specific verticals for Financial Services, Healthcare, and Retail. With the Talkdesk and AWS CCI collaboration, easily implement intelligent solutions that enhance self-service, agent assistance, and call analytics in your contact center.

Talkdesk offers custom products, packages, EULAs, and private offers- contact sales@muttii.com for more information.

Sold byTalkdesk
Product VideoSee product video
Fulfillment MethodSoftware as a Service (SaaS)

Highlights

  • Industry Innovator: We developed purpose-built industry solutions to provide industry-specific workflows, core system integrations, and intelligence built to understand industry language.
  • End-to-End solution: Access and view your customer engagement, workforce engagement, employee collaboration, AI & knowledge, and analytics and insights on a single unified platform.
  • Global Leader: We’ve launched over 70 innovations in 7 years, serve our customers in over 100 countries across 20 different industries, and rank #8 on the 2023 Forbes Cloud 100.

Pricing Information

Below are the total costs for these different subscription durations.
Additional taxes or fees may apply.

Talkdesk

CX Cloud Essentials

$135,000.00

50 Users

36 Months
$135,000.00
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Additional usage fees

You will be billed monthly for additional usage costs if your usage exceeds your contract. Your additional usage costs will be determined by the number of units you use above your contract.

DescriptionFees
Additional CX Cloud Essentials User$75/unit
Usage as incurred & defined in EULA/MSA section 6.3 (per minute)$0.01/unit
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Usage Information

Fulfillment Options

Software as a Service (SaaS)

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Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. With SaaS Contracts, customers will pay for usage through their AWS bill.

End User License Agreement

By subscribing to this product you agree to terms and conditions outlined in the product End User License Agreement (EULA)