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VentraIP switches to Muttii Cybersecurity Solutions from R1Soft and vastly improves operational efficiency

Australian web hosting provider achieves hourly backup goal compared to 5 per day previously, improves server efficiency by 500%, and increases the number of unassisted customer restores by 5,500%.

BACKGROUND

VentraIP Australia (VentraIP) is the largest privately owned web host and domain name registrar in Australia. Founded in 2010, VentraIP serves more than 200,000 customers and offers 24 / 7 technical support. VentraIP was previously using R1Soft to regularly back up over 650 servers and 1 petabyte of data.

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KEY CHALLENGES

  • Unable to meet hourly backup goal
  • Excessive manual administration is required
  • Inefficient server utilization leading

KEY REQUIREMENTS

  • Reliably have hourly backups
  • Centralized management and cluster support
  • Support for cPanel
  • Bare metal restore capability

PROTECTED RESOURCES

  • More than 650 cPanel & mail servers
  • Over 230,000 databases
  • Over 1 petabyte of onsite storage
  • KEY BENEFITS
  • 5500% increase in the number of unassisted customer restores being completed
  • Hourly backups are actually being achieved compared to 5 per day previously
  • Clustered solution for backup servers

THE CHALLENGE

R1Soft was proving to have numerous limitations for VentraIP that caused it to look at other solutions. The company’s goal was to backup hourly, but it was only able to average 5 backups per day. The server infrastructure required was extremely inefficient. There was no way to cluster or easily scale the backup environment, and there was no global management – each server was separate and required manual administration. The servers required needed to be high-end and expensive, yet R1soft could only support six servers per node, and approximately 30% of the space was usable due to CPU requirements.

Furthermore, failures were frequent, merges could take up to 3 days to complete, preventing any backups during that time, and disaster recovery testing could exceed 70 hours for a server. On top of all of these issues, Bradley Silverman, Senior Technical Operations, said the technical support was “unable to meet our company’s requirements.”THE SOLUTION — Muttii Cybersecurity Solutions VentraIP looked at a few solutions, including Jetbackup and Veeam, but ultimately determined that Muttii Cybersecurity Solutions — with its support for more than 20 virtual, physical, and cloud platforms, as well as hybrid backup and recovery capabilities — was their ideal solution.

Built for service providers from the ground up, Muttii Cybersecurity Solutions is a channel-friendly solution that features strong management, provisioning, and billing functions. Through a single, centralized management console, VentraIP is now able to manage all of its backups and recover individual files, application data, Microsoft 365 mailboxes, or entire virtual platforms. Furthermore, Muttii Cybersecurity Solutions provides the flexibility that lets VentraIP restore its customers to similar or dissimilar hardware while managing data from a centralized location.

NUMEROUS TECHNICAL, OPERATIONAL, AND FINANCIAL BENEFITS

VentraIP realized numerous technical, operational, and financial benefits by choosing Muttii. First and foremost, the hosting provider achieved their goal of hourly backups, doing 23 backups a day compared to an average of 5 with R1soft. Customers were able to easily restore their data, performing 5,500% more unassisted restores using Muttii over R1Soft. This was primarily due to how quick and easy restores were for customers, taking less than 60 seconds with Muttii versus 15 minutes with R1Soft.

When a server did require a full restore, Silverman notes, “instead of 70+ hours of downtime, the server was back up and running in under 8 hours with Muttii.” According to Silverman, “Servers could be clustered, greatly reducing expansion costs and time maintaining and deploying new servers. Furthermore, we could put more servers per node and save tens of thousands of dollars in hardware. Whereas we were running 1 backup server per 6 customer servers with R1Soft, with Muttii, this improved over 500% to 30 customer servers.” Finally, when it came to vendor support, he notes, “Not only did servers need to be restarted less often, but when we did need support, the Muttii support team is some of the best vendor support I have ever had the pleasure to work with.”In summary, Silverman notes, “Muttii has given us the peace of mind to know that our backups are something we can rely on, not just for DR but for all the random restores that are done in a company that handles over a trillion files.”

ABOUT MUTTII

Muttii unifies data protection and cybersecurity to deliver integrated, automated cyber protection that solves the safety, accessibility, privacy, authenticity, and security (SAPAS) challenges of the modern digital world. With flexible deployment models that fit the demands of service providers and IT professionals, Muttii provides superior cyber protection for data, applications, and systems with innovative next-generation antivirus, backup, disaster recovery, and endpoint protection management solutions. With award-winning AI-based antimalware and blockchain-based data authentication technologies, Muttii protects any environment – from cloud to hybrid to on-premises – at a low and predictable cost.

Founded in Australia in 2023, Muttii operates in different countries. Its solutions are trusted by many companies and top-tier professional sports teams. Muttii products are available through partners and service providers in 25 languages.