Accessibility
Simple, inclusive, and accessible solutions—designed for every user, every time.
Overview
Prerecorded Audio-Only and Video-Only Content
To ensure accessibility for all users, audio-only and video-only content must be delivered in a format that provides alternative access to its information. This ensures inclusivity while meeting recognised accessibility standards.
Key considerations:
Audio-Only Content: For recordings containing only audio, such as speeches or interviews, a written transcript of the spoken content should be provided. This allows users who are deaf or hard of hearing to access the information effectively.
Video-Only Content: For videos without audio, such as demonstrations or visual guides, a descriptive transcript is preferred. This enables users, including those relying on assistive technologies (AT), to understand the visuals. Alternatively, an audio track describing the visual elements can be added to enhance accessibility.
Customer Data Handling: If personal data is processed as part of a customer agreement, Muttii operates as the customer’s data processor, following strict privacy, security, and compliance protocols.
Exceptions: Media that displays text only is exempt from captioning, particularly when designed for individuals with disabilities such as cerebral palsy, dyslexia, or other learning challenges.
Prerecorded Captions
Including captions in synchronised media ensures all audio-visual content is accessible to users of varying abilities. Captions can be delivered in two forms:
Open Captions: Permanently visible on the video and cannot be turned off.
Closed Captions: Viewers can enable or disable these captions, and adjust the font size, style, colour, and contrast to suit their needs. Closed captions are typically created from a transcript and can be refined to support assistive technologies.
Exceptions
This requirement does not apply to audio or video content provided as an alternative to text-based material, as long as it contains no information beyond what is already presented in the text.
Audio Description Or Media Alternative (Prerecorded)
For prerecorded media—such as videos, audio, or animations—accessible alternatives must be provided to ensure inclusivity. Audio descriptions are extended audio tracks that narrate non-textual elements, including actions, characters, and key visual details. This ensures users with visual impairments can fully engage with the content.
A complete script or audio description guarantees that all visual and auditory information is conveyed in an accessible format.
Exceptions
An audio description is not required if a complete text alternative is already provided. This includes cases where the content is supported by an “alt text” attribute or has been clearly identified and labelled as such.
Captions (Live)
Captions are vital in live audio content for synchronised media, ensuring accessibility for users with visual impairments. They align with actions, scene transitions, character movements, and on-screen text. In some cases, captions may also include supplementary narration or soundtrack details.
Note
This requirement aligns with audio description standards, ensuring all services and information are accessible through either audio description or a text alternative. In particular, compliance with Requirement 1.2.5 mandates the inclusion of an audio description.
Exceptions
An audio description is not required when the audio alone conveys all essential visual information—for example, in a “talking head” presentation where there is little or no visual change.
Info And Relationships
Presentation attributes—including information, structure, and relationships—must be programmatically determined or conveyed through text.
Other Information With Your Consent
At Muttii, we prioritise transparency and ensure that any additional data collection is only carried out for clearly agreed purposes. We are committed to making information fully accessible through Assistive Technologies (AT), supporting tools such as screen readers and magnifiers to deliver content in line with users’ preferences.
All graphics—including headings, captions, labels, forms, and links—are carefully attributed to enable smooth navigation. Where programmatic identifiers are missing, we provide alternative text descriptions, using bold or italics where appropriate, to clarify the meaning of visual elements.
By enhancing both visual and auditory accessibility, we deliver an inclusive digital experience for every user.
Contact us today to explore how Muttii can provide a fully accessible and user-friendly digital journey.
Meaningful Sequence
To ensure accessibility, content must follow a clear and logical sequence that is both audible and programmatically recognisable. This guarantees that screen readers convey the correct meaning and flow of information.
Layouts, such as two-column designs, should be structured carefully so the reading order makes sense when read sequentially. Poor implementation, excessive white space, or faulty CSS can disrupt the order and confuse users.
Although navigation order may differ from reading order, the latter must always reflect the intended meaning. Non-essential elements, like side navigation, may be less critical, but the primary reading sequence must remain correct for true accessibility.
Sensory Characteristics
Instructions must not rely solely on sensory characteristics such as shape, colour, size, or position. Instead, use clear text labels to ensure content remains legible across devices and adaptable when reflowed. This prevents accessibility issues caused by changes in sensory features.
Orientation
Content must be viewable in both portrait and landscape orientations. It should adapt to user needs without being locked to a single view, unless the content’s function specifically requires a fixed orientation—such as a piano keyboard emulator.
