Automation (PSA) – Muttii Group Pty Ltd

Muttii OT resilience leadership is recognised by TAG

Muttii Professional Services Automation (PSA)

Industry recognition

Comprehensive and secure Microsoft 365 backup

Comprehensive backup, recovery, and cyber protection to safeguard your clients’ Microsoft 365 data and applications.

Automated billing for Acronis and other cloud services.

All the features you expect from a PSA: service desk, billing and invoicing, CRM, project management, stock inventory, and KPI reporting.

Fully integrated with Acronis RMM, cybersecurity, and data protection in a single console.

The quickest way to boost profits and automate operations.

Why Choose Acronis Automation

Native integrations enhance your PSA.

Unlock synergies through native integrations between Acronis Automation (PSA) and data protection, cybersecurity, and RMM.

Simplify billing for all services

Automate usage tracking and invoice creation for endpoint and cloud management, cybersecurity, data protection, and DR services to save time and improve billing accuracy. Combine Acronis software, cloud usage, and labour costs into a single invoice.

Improve ticket management.

Speed up resolution by creating and managing tickets from alerts across all Acronis products, remotely accessing client machines, and resolving issues from a single console—Analyse tickets by filtering categories such as cybersecurity and backup.

Gain business insights

Gain insights into costs, revenues, and profitability for services such as cybersecurity and backup. Analyse technician time, utilisation rates, and compare financial metrics to make informed, data-driven business decisions.

Effortless RMM integration

Acronis Automation natively integrates with Acronis Management as a built-in RMM: Simplifies ticket and alert management, speeds up client issue resolution, and enables instant remote access to machines.

Prebuilt integrations with third-party RMMs: Easily connect with Datto RMM, Kaseya VSA, N-able N-Central, N-able RMM, and NinjaOne.

Streamline your service desk to boost client satisfaction, profitability, and informed decision-making.

Manage tickets end-to-end with effective ticket lifecycle management, from creation to resolution.
Aggregate tickets from multiple sources, including emails, public portals, RMM, and security or backup alerts.
Enable automatic time tracking to log time spent per ticket for precise billing and detailed technician performance reporting.
Track and comply with SLAs to monitor and maintain adherence to service level agreements.
Collect customer feedback and surveys to analyse client responses and continuously improve service offerings.
Analyse service desk performance by tracking key metrics such as SLA compliance, Net Promoter Score® (NPS), and technician utilisation rates, enabling data-driven decision making.

Reduce overheads and boost revenue with automated billing and invoicing

Automate usage-based billing for Acronis services and Microsoft CSP services with just a few clicks.
Consolidate all services and sales into a single invoice, including software usage, technical staff hours, and hardware sales.
Enable online payment processing through PayPal and Stripe integrations.
Send invoices directly from the Acronis console or via accounting software such as FreshBooks, QuickBooks, Sage, Xero, and SnelStart.
Increase profitability with detailed reports and dashboards for comprehensive cost versus revenue analysis.

Improve quotes and contracts management.

Manage quotes: Create, send, and track sales quotes for clients.
Process accepted or rejected quotes and automatically convert them into contract items.
Manage contracts: Easily create and oversee contracts for all clients.
Generate invoices automatically using information from the contracts

Provide high-quality, profitable, project-based services.

Plan projects: Define and schedule clear phases and steps.
Track time: Monitor time spent on each step, phase, and overall project to manage resources and ensure accurate billing.
Visualise and track execution: Use Gantt charts and tables to monitor progress effectively.
Manage budgets and flexible billing: Support total up-front, per-step, or milestone-based billing.
Facilitate financial reporting: Set project budgets and automatically track expenses and profits.

Manage, sell, and analyse inventory efficiently and intelligently.

Add and manage stock inventory: Track quantity, purchase and selling prices, purchase details, serial numbers, and warranty information.
Sell inventory efficiently: Use intelligent quoting and automate client invoicing.
Gain actionable insights: Analyse inventory sales, stock availability, costs, and profitability to optimise replenishment.

Boost profitability through data-driven decision-making

Access ready-to-use dashboards: View essential business KPIs at a glance.
Gain profitability insights: Analyse costs, revenues, and profit margins to make informed decisions on pricing, service offerings, and cost management.
Identify client profitability: Recognise high-value clients and those consuming more resources than they generate to guide contract, upselling, and client management decisions.
Enable NPS and SLA reporting: Monitor client satisfaction and ensure adherence to service level agreements.
Use forecast data: Leverage financial and service desk analytics to predict trends, plan growth, and allocate resources effectively.

Provide high-performance, secure remote desktop and assistance at no extra cost

Analyst Reports

Acronis acknowledged for rapid growth and strong momentum in the Canalys RMM and PSA Leadership Matrix 2024.

The report highlights Acronis as an emerging RMM and PSA provider with strong momentum. As MSPs scrutinise tool spending, platforms like Acronis offer significant value, especially with open ecosystem approaches and robust ISV partnerships.

Muttii OT resilience leadership is recognised by TAG

For Service Providers

Cybersecurity

Data protection

Microsoft 365 protection

MSP operations

For everyone

For businesses

For enterprise

For home

Muttii Cloud Business Products