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Muttii Automation (PSA)

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Complete and secure Microsoft 365 backup

Comprehensive backup, recovery and cyber protection to protect your clients’ Microsoft 365 data and applications.

Billing automation for Acronis and other cloud services.

Everything you expect from your PSA: service desk, billing and invoicing, CRM, project management, stock inventory and KPI reporting.

Natively integrated with Acronis RMM, cybersecurity and data protection in a single console.

Your shortest path to increase profits and automate operations.

Why deploy Acronis Automation

Easily automate billing and invoicing, minimizing manual effort.

Improve efficiency by centralizing and automating business processes.

Gain better visibility into business performance through KPI reporting.

Improve client satisfaction with better service level agreement (SLA) management.

Accelerate service desk and ticket management.

Enhance project management and resource allocation.

Increase profitability by tracking time and expenses accurately.

Enable data-driven decisions with actionable analytics.

Native integrations elevate your PSA

Achieve synergies through native integrations between Acronis Automation (a PSA) and data protection, cybersecurity and RMM

Streamline billing for all services

Automate usage collection and invoice creation for endpoint and cloud management, cybersecurity, data protection and DR services to save time and increase billing accuracy. Combine charges for Acronis software, cloud infrastructure usage and human labor costs into a single invoice.

Enhance ticket management

Accelerate resolution by creating and managing tickets from alerts across all Acronis products (including RMM, cybersecurity, backup and DR), connecting to client machines remotely and resolving issues within the same console. Perform ticket analysis by filtering specific categories like cybersecurity and backup.

Gain business insights

Gain valuable insights into the costs, revenues and profitability of different service types like cybersecurity and backup. Analyze technician time spent, utilization rates and compare financial metrics across services to make informed business decisions.

Seamless RMM integration

  •  Acronis Automation natively integrates with Acronis Management as a built-in RMM: This integration simplifies ticket and alert management, facilitates rapid client issue troubleshooting and enables instant remote machine connection.
  •  Provides powerful and easy prebuilt integrations with third-party RMMs: Datto RMM, Kaseya VSA, N-able N-Central, N-able RMM and NinjaOne.

Streamline the service desk for better client satisfaction, profits and decision making

  •  Manage tickets from creation to resolution with effective ticket lifecycle management.
  •  Aggregate tickets from multiple sources such as emails, public ticket portal, RMM and security and backup alerts.
  •  Enable automatic time tracking: Log time spent on each ticket to ensure precise billing and detailed technician performance reporting.
  •  Track and comply with SLAs: Monitor and maintain adherence to service level agreements.
  •  Receive customer feedback and send surveys: Analyze client feedback to continuously improve service offerings.
  •  Analyze service desk performance: Track crucial metrics like SLA compliance, Net Promoter Score® (NPS) and technician utilization rates, empowering data-driven decision making.

Minimize overhead and increase revenues with billing and invoicing automation

  • Automate usage-based billing for Acronis services in just a few clicks, as well as for Microsoft CSP services.
  •  Consolidate all services and sales into a single invoice, from software usage to technical staff hours and hardware sales.
  •  Enable online payment processing through integrations with PayPal and Stripe.
  •  Send invoices from the Acronis console or through accounting software like FreshBooks, QuickBooks, Sage, Xero and SnelStart.
  •  Increase profits with reports and dashboards for an in-depth cost vs. revenue analysis.

Enhance quotes and contracts management

  •  Manage quotes: Create, send and manage sales quotes for clients.
  •  Process accepted and rejected quotes and convert them to contract items automatically.
  •  Manage contracts: Conveniently create and manage contracts for all clients.
  •  Generate invoices automatically, based on information in the contracts.

Deliver high-quality, profitable, project-based services

  •  Plan projects: Define and schedule clear phases and steps.
  •  Track time: Monitor time spent on each step, phase and the overall project to manage resource capacity and ensure accurate billing.
  •  Visualize and track execution: Use Gantt charts and tables to visualize and monitor execution.
  •  Track budgets and ensure flexible billing with options including total up-front, per-completed-step and milestone-based billing.
  •  Facilitate handy financial reporting: Define project budgets and automatically track expenses and profits.

Manage, sell and analyze inventory in a smart and efficient way

  •  Add and manage stock inventory records, including quantity, buying and selling prices, purchase details, serial numbers and warranty information.
  •  Sell n-stock inventory through intelligent quoting, and automate invoicing for clients.
  •  Gain actionable insights into inventory sales and stock availability to analyze profitability and costs and optimally replenish stocks.

Increase profitability by enabling data-driven decisions

  •  Access ready-to-use dashboards that contain essential business KPIs.
  •  Gain insights to increase profitability by analyzing costs, revenues and profit margins to make informed decisions on pricing, service offerings and cost management.
  •  Identify the most profitable clients and those requiring more resources than they generate, guiding tactical and strategic decisions on contracts, upselling and client management.
  •  Enable NPS and SLA reporting to monitor client satisfaction and uphold SLAs.
  •  Use forecast data with financial and service desk analytics to predict trends, plan growth and allocate resources.

Deploy high-performance and secure remote desktop and assistance at no additional cost

Analyst Reports

Acronis recognized for rapid growth and momentum in the Canalys RMM and PSA Leadership Matrix 2024

“This report demonstrates that Acronis is an emerging player in the RMM and PSA space, with strong momentum. MSPs are increasingly scrutinizing their tool spending, and platforms like Acronis can provide an important value add, particularly where they are built on open ecosystem approaches and strong ISV alliances.”
Robin Ody
Principal Analyst, Canalys

Acronis Cyber Protect Cloud with Automation

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