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Muttii Management (RMM)

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Industry recognition

Achieve peak MSP performance with a natively integrated, secure, AI-powered RMM

Enhance client satisfaction by delivering superior IT administration and monitoring services while improving security posture for both endpoints and Microsoft 365. Boost technician performance with seamless automation of IT management.

Natively integrated with cybersecurity and data protection in a single console

The platform approach is a reality: all components are unified in one console and use the same agent. Native integrations bring unique features like fail-safe patching and AI-assisted scripting for cyberattack remediation that enhance protection, reliability and efficiency.

Security-first approach and extensive security features

Acronis takes a security-first approach, addressing cyberthreats with full-cycle security aligned with major compliance standards like NIST and secure code development. Acronis Management strengthens these measures with features like vulnerability assessments, patch management, secure scripting with self-defense, secure remote access and native integration with Acronis XDR.

Automate everything — powered by AI and ML

Boost efficiency with features like anomaly-based monitoring of system and hardware performance to reduce the number of alerts; AI-based scripting to automate repetitive tasks and remediate cyberattacks faster; and ML-based hard drive health monitoring to detect early signs of failure.

Includes all you need to deliver superior IT administration services, improve client security posture and boost technician performance:

Asset management

  • Device Sense™ for device discovery.*
  • Hardware inventory.*
  • Software inventory.

Security and compliance

  • Vulnerability assessments.**
  • Automated patch management with fail-safe patching.
  • Anti-malware and firewall software monitoring.

Monitoring and response

  • System and hardware monitoring with configurable alerts.
  • ML-based anomaly detection.
  • Auto-response actions.

DetectSystem administration task automation

  • AI-assisted scripting.
  • DeployPilot™ for software deployment.

Remote support

  • Built-in, top-tier remote desktop and assistance.
  • Quick remote management actions.

Microsoft 365 management

  • Security posture monitoring and management.
  • User management.

* Available as part of Acronis Cyber Protect Cloud standard product.
** Vulnerability assessments for third-party Windows applications are available as part of Acronis Management, while assessments for Microsoft products, Apple and third-party applications and Linux are included in the Acronis Cyber Protect Cloud standard product.

Stages of modern cyber protection

Muttii Cyber Protect Cloud follows a multi-stage approach to security, ensuring complete protection beyond simple threat detection and blocking—effectively mitigating all potential risks.

RMM + EDR/XDR

  • In XDR’s “Incidents” view, you can patch affected machines to prevent future attacks, remediate attacks using AI-assisted scripting, and remotely access affected machines to investigate incidents.
  • Monitor the status of anti-malware and firewall software.
  • Ensure secure scripting with self-defense against threats.

RMM + Backup & DR

  • Automatically back up systems before patching via fail-safe patching.
  • Enable automatic patching and software updates after system recovery from a backup.
  • Proactively manage hardware failures with ML-based hardware health monitoring and cloud DR capabilities.

RMM + PSA

  • Streamline billing for all endpoint management services. Combine charges for Acronis software and human labor costs into a single invoice and offer flexible billing options to clients.
  • Resolve tickets faster: Manage tickets and alerts, connect remotely and resolve issues — all within a single console.

Discover and protect all network endpoints with Device Sense™

Device Sense™ is our newest passive device discovery technology that enables you to discover and protect client endpoints in a nondisruptive way.
  •  Discover all devices, from servers and workstations to smartphones, tablets and network devices such as routers, switches and printers.
  •  Identify these devices by gaining detailed information about them, ensuring accurate and informative inventory management.
  •  Protect all workloads immediately and at scale — automatically install agents and apply protection plans.
  •  Continuous passive scanning for a complete and fresh list of all devices.
  •  On-demand active scanning to gather in-depth data about these devices.

Put patch management on cruise control

Enhance technician productivity and improve client security with automated vulnerability assessments and patch management.
  •  Automatic vulnerability assessments for all major OSs: Windows, macOS and Linux.
  •  Automated patch management for 300+ widely-used Windows applications.
  •  Unique: Reliable proprietary patch management technology with automatic backups before patching.
  •  Automatically patch systems after recovery from a backup.
  •  Centralized visibility and control across all clients’ environments.

Enable proactive and preemptive IT management with ML-based monitoring and auto-response actions

Acronis Management features system and hardware performance monitoring that includes both anomaly-based and threshold-based alerts, prebuilt and custom monitors and auto-response actions.
  •  Enable preemptive IT management with anomaly-based system and hardware monitoring that predicts issues before they occur and cause damage.
  •  Proactively monitor 20+ system and hardware metrics as well as custom metrics for Windows and macOS to identify potential issues early.
  •  Accelerate problem resolution with automatic responses upon alerts: run scripts, restart services and execute response actions.
  •  Reduce the alert load on technicians through improved accuracy of issue detection, precise alerting rules and auto-response actions.

Automate routine IT operations with AI-assisted scripting

Scripting enables you to automate tasks for Windows and macOS machines – including system administration, file, user and network management — to reduce manual effort and minimize the risk of human error.
  •  Leverage AI-based script generation and editing to boost productivity and reduce human error — through our integration with OpenAI.
  •  Deploy and execute scripts across a diverse range of clients and endpoints efficiently, with centralized script management.
  •  Scale to meet the growing demands of your clients, supporting large-scale deployments and complex IT environments.
  •  Unique: Automate security incident response workflows through integration with Acronis XDR.
  •  Unique: Mitigate the risk of malware infections and prevent script-based attacks with secure script execution featuring self-defense mechanisms.

Centralize and automate the deployment of software across all client environments with DeployPilot™

DeployPilot™ enables MSPs and IT admins to manage deployments remotely and at scale.
  •  Unique: Achieve both standardization and customization by creating software repositories consisting of both Acronis-tested packages from a curated library of widely used applications and custom deployment packages. Repositories can be both central cross-client and per-client.
  •  Unique: Ensure security with automatic digital signature checks and anti-malware scanning of packages.
  •  Enable mass remote software deployment to multiple devices across different locations simultaneously.
  •  Automate deployment with flexible options for scheduled, recurring and event-triggered installations.
  •  Ensure compliance and enhance customer satisfaction with real-time alerts, status dashboards and audit logs.

Enable efficient and best-practice delivery of Microsoft 365 security posture management services

Acronis Security Posture Management for Microsoft 365 enables MSPs to define and implement Microsoft 365 security services that adhere to industry best practices, allowing them to:
  •  Manage multiple clients and their Microsoft 365 tenants and users efficiently from a single MSP console.
  • Continuously monitor for baseline deviations and detect more risks with built-in best practice templates.
  •  Close security gaps faster and save technician time with automatic remediation of detected risks.
  •  Simplify complex tasks like risk remediation and user offboarding, making them manageable for less experienced technicians.
  •  Showcase service proof and enhance client trust by providing reports with compliance summaries and trends.

Deploy high-performance and secure remote desktop and assistance at no additional cost

Deliver fast and secure remote assistance with a built-in remote desktop solution, available from the same console.
  •  Simplify management, reduce training and other costs — remote desktop and assistance is built-in, uses the same Acronis agent and doesn’t require additional licenses.
  •  Provide support across all operating systems — Windows, macOS and Linux.
  •  Perform remote actions such as restarting the system, putting the device to sleep and emptying the recycle bin.
  •  Unique: Provide instant support and connection to any endpoint, including those without an installed agent, through Quick Assist.
  •  Unique: Enable remote access to quarantined machines affected by a cyberattack right from the XDR interface for immediate investigation and remediation (required Acronis EDR/XDR enabled).

Deploy high-performance and secure remote desktop and assistance at no additional cost

Analyst Reports

Acronis recognized for rapid growth and momentum in the Canalys RMM and PSA Leadership Matrix 2024

“This report demonstrates that Acronis is an emerging player in the RMM and PSA space, with strong momentum. MSPs are increasingly scrutinizing their tool spending, and platforms like Acronis can provide an important value add, particularly where they are built on open ecosystem approaches and strong ISV alliances.”
Robin Ody
Principal Analyst, Canalys

Acronis Management (RMM)

Achieve peak MSP performance with a natively integrated, secure, AI-powered RMM

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Frequently Asked Questions

Does Acronis Cyber Protect Cloud with Management offer automated patch management?

The Management add-on adds extensive patch management capabilities, mapped directly to the vulnerability assessments for proper prioritization.

The solution also provides thorough visibility into endpoint protection through vulnerability and security gaps assessments.

Management’s patch management capabilities can also be fully automated. Service providers can easily plan and automate their work with an ability to schedule patch deployment tasks. The solution’s auto-approval capability also reduces the staff needed for patch testing and quality control.

As part of the process, an integrated fail-safe patching technology backs up the system before a patch is applied to enable fast recovery in case a faulty patch renders the system unstable.

The Management add-on extends the capabilities of Acronis Cyber Protect Cloud to deliver comprehensive data protection management, encompassing multiple defense layers.

With Management, service providers can map vulnerability assessments with a patch management service to prioritize the closing of security gaps based on their severity.

For thorough visibility over protected assets, the add-on collects information about hardware and software assets to provide a common view for easy planning, preparation, and tracking of updates and replacements to ensure no data loss.

Moreover, systems are protected against downtime and data loss due to patch failures, since Acronis Cyber Protect Cloud’s agent automatically makes a full-image backup of the machine before applying a patch, enabling immediate recovery.

Acronis Cyber Protect Cloud assesses system vulnerabilities and lists them based on criticality within the Management Console. This helps ease patch prioritization efforts, providing visibility over vulnerabilities with information on their criticality.

Patch management can also be automated, deploying patches on a schedule. Management also reduces the personnel needed to operate patch testing and quality control with auto-approval capabilities. To minimize planned downtime, flexible reboot and maintenance window options are provided.

Software inventory collection helps service providers maintain a full list of software used by clients and includes change tracking to properly prepare, plan, and track updates.

When help is needed by end users, remote desktop and assistance addresses vulnerabilities associated with RDP with a new, secure, cross-platform protocol that works across Windows, Linux, and Mac OSs, with excellent performance — even in cases of limited bandwidth — from within the Acronis Cyber Protection service console, with no additional costs related to other remote applications.

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