Billing Model: Monthly, Annual
Microsoft Dynamics 365 Customer Insights helps businesses build a deeper understanding of their customers. Connect data from various transactional, behavioral, and observational sources to create a 360-degree customer view. Use these insights to drive customer-centric experiences and processes. Unify and understand customer data and harness it for intelligent insights and actions. With this real-time, AI-powered customer data platform, organizations can unify data across a full range of sources, power personalized customer experiences, and drive greater customer satisfaction. Audience Insights is one of the key components of the service, helping to unify all your customer data to generate AI-powered insights in real time, and instantly transform customer data into actionable insights. Bring together all your customer data using prebuilt connectors and streamline data standardization to create comprehensive profiles. Enrich profiles with interests and preferences and augment profiles with customer feedback. Ingest transactional, behavioral, and demographic data in real time for the most up-to-date view of your customers. Use built-in AI to predict customer needs. Identify high-value and at-risk customers and recommend relevant products and services. Discover new audience segments, track business performance, and extend and customize for advanced insights. AI-powered insights help discover new audience segments, recommend relevant products and service, and track business performance. Build customer trust on a platform with simply unmatched security and maintain control over your customer data. Help secure sensitive data and exceed industry standards that support GDPR and CCPA compliance. Engagement insights is an upcoming capability that will allow businesses to better understand customer behavior using digital and cross-channel analytics. With Engagement Insights, you’ll be able to measure customer behavior on your digital platforms, conduct multi-channel analysis for a complete 360-degree view, uphold trust with built-in security, compliance, and privacy. Dynamics 365 Customer Insights – Data (formerly Dynamics 365 Customer Insights) lets you unify and enrich customer data with the customer data platform (CDP) to gain deep insights into customer behavior, preferences, and interactions.Tier 3: More than 2 million Unified People, sold in packs of 100,000 Unified People.
