Microsoft Dynamics 365 Customer Insights helps businesses build a deeper understanding of their customers. Connect data from various transactional, behavioral, and observational sources to create a 360-degree customer view. Use these insights to drive customer-centric experiences and processes. Unify and understand customer data and harness it for intelligent insights and actions.
Dynamics 365 Customer Insights – Journeys (formerly Dynamics 365 Marketing) lets you create and execute personalized customer journeys across multiple channels, including emails, SMS, push notifications, and more.
With this real-time, AI-powered customer data platform, organizations can unify data across a full range of sources, power personalized customer experiences, and drive greater customer satisfaction.
Audience Insights is one of the key components of the service, helping to unify all your customer data to generate AI-powered insights in real time, and instantly transform customer data into actionable insights.
Bring together all your customer data using prebuilt connectors and streamline data standardization to create comprehensive profiles. Enrich profiles with interests and preferences and augment profiles with customer feedback. Ingest transactional, behavioral, and demographic data in real time for the most up-to-date view of your customers.
Use built-in AI to predict customer needs. Identify high-value and at-risk customers and recommend relevant products and services. Discover new audience segments, track business performance, and extend and customize for advanced insights.
AI-powered insights help discover new audience segments, recommend relevant products and service, and track business performance. Build customer trust on a platform with simply unmatched security and maintain control over your customer data.
Help secure sensitive data and exceed industry standards that support GDPR and CCPA compliance. Engagement insights is an upcoming capability that will allow businesses to better understand customer behavior using digital and cross-channel analytics. With Engagement Insights, you’ll be able to measure customer behavior on your digital platforms, conduct multi-channel analysis for a complete 360-degree view, uphold trust with built-in security, compliance, and privacy.
Tier 2: 50,000–250,000 Interacted People is sold in packs of 10,000 Interacted People.
Faculty/Students
In order to purchase Microsoft education SKUs, customers must meet the qualifications described in the Microsoft Qualified Education User Definition document. There are separate versions for academic customers in the
United States and
Canada.
