With speech-enabled Power Virtual Agents bots, businesses can empower their business users to build and update intelligent voice bots that use built-in natural language processing capabilities to engage conversationally with customers and provide personalized self-service. Bots can be built once and deployed across messaging and voice channels for maximum efficiency and consistency. For more advanced scenarios, businesses can integrate bots built with the Microsoft Bot Framework to work on the voice channel. Dynamics 365 Customer Service empowers agents to resolve issues quickly using generative AI and automation.
Faculty/Students In order to purchase Microsoft education SKUs, customers must meet the qualifications described in the Microsoft Qualified Education User Definition document. There are separate versions for academic customers in the
United States and
Canada. 
