With speech-enabled Power Virtual Agents bots, businesses can empower their business users to build and update intelligent voice bots that use built-in natural language processing capabilities to engage conversationally with customers and provide personalized self-service. Bots can be built once and deployed across messaging and voice channels for maximum efficiency and consistency. For more advanced scenarios, businesses can integrate bots built with the Microsoft Bot Framework to work on the voice channel. Dynamics 365 Customer Service empowers agents to resolve issues quickly using generative AI and automation.
NOTE: Customers ordering products designated for nonprofit organizations through the CSP program must first establish a tenant with Microsoft. Nonprofit customers who have not already done so are required to go through a quick registration process at
www.microsoft/nonprofit. Once they are approved, they will be assigned a nonprofit tenant and will be eligible to purchase nonprofit designated products.