Microsoft Dynamics 365 Customer Service Professional lets organizations streamline support with a solution that simplifies processes and improves customer experiences. Get personalized service by enabling self-service portals so customers can resolve issues independently. Continuously improve experiences with insights into customer satisfaction.
Empower your team and accelerate onboarding and reduce escalations with intuitive agent experiences. Ensure agents resolve issues quickly with knowledge-driven case management. Gain actionable insight Use insights to optimize agent performance, get a 360-degree view of customer journeys, and reduce operational costs.
Dynamics 365 Customer Service Professional (Governmental Community Cloud Pricing) provides all the functionality of its enterprise counterpart (Dynamics 365 Customer Service Professional) but is hosted in a separate, secured environment and adds compliance features like accreditations, personnel screening, and data residency that enable the service to meet the unique needs of US Government customers. State and local government customers that require compliance-level data protection and security can also take advantage of Dynamics 365 Customer Service Professional (Governmental Community Cloud Pricing)
Eligibility and Validation: Dynamics 365 Customer Service Professional (Governmental Community Cloud Pricing) plans are available to (1) qualified government entities, including US federal, state, local, tribal, and territorial government entities, and (2) other entities (subject to validation of eligibility) who handle data subject to government regulations and requirements, where use of Dynamics 365 Customer Service Professional (Governmental Community Cloud Pricing) is appropriate to meet these regulations and requirements. Click on the links below for more information about GCC customer Eligibility and Validation.
When completing the GCC approval form, please ensure that the customer name on the form is no longer than 50 characters.
Please note: The approval and provisioning of net-new GCC tenants may take up to five (5) business days to complete.
