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Dynamics 365 Customer Service unified routing add-on [New Commerce Experience]

Product Attributes: ,

Cost and Price

Determined by Usage

$800.00

Prices exclude tax (GST, VAT, etc)

SKU MST-NCE-ROU-C100 Categories , Tags ,
Billing Model: Monthly Annual
Billing Unit: User
Trial: No
Partner Shell: No
Support: Microsoft 24/7
This is an overage SKU that provides additional capacity for unified routing in Dynamics 365 Customer Service.

Features

  • Real-time sentiment tracking
  • Seamless escalation support
  • Omnichannel for Customer Service

Benefits

  • Give agents a 360-degree view of the customer journey
  • Get the tools to deliver a quick resolution
  • Provide consistent support across all channels