Billing Model: Bill Ahead
Billing Unit: Environment
Microsoft Dynamics for Service has options for customer service and field service that can help any organization exceed customer expectations and deliver positive customer experiences—faster. Optimize resources and help technicians be more efficient, while reducing operational costs with Dynamics 365 for Service. Enable personalized, self-service solutions with Dynamics 365. Automate self-service with virtual agents and rich knowledge base portals and further personalize service with tailored experiences supported by 360˚ customer views. Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time. Leverage AI-driven insights and analytics to improve agent and customer experiences. Embedded IoT signaling and alerts detect and correct problems before your customers even notices that anything’s wrong. Provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels. Extend Customer Service with omnichannel capabilities and broaden your engagement channel scope with rich omnichannel engagement across digital messaging channels. Live chat support, Live chat omnichannel engagement between customers and agents are also available. Dynamics 365 Field Service helps you resolve customer issues the first time, every time. Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem. Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most. Build customer trust and loyalty by giving technicians and service managers the right tools and the information they need to resolve problems the first time. Digitally transform with Dynamics 365 by delivering differentiated service engagements. Provide access to the right information at the right time and empower technicians. Smart route planning, Internet of Things (IoT) integration, and remote expert collaboration using mixed reality increases first-time fix rates and technician productivity. Maximize technician utilization and minimize travel time and help dispatchers achieve business objectives with embedded optimization within the schedule board, schedules to meet service-level agreements (SLAs), and predictive travel time and work duration. Connect assets by tracking and managing them to reduce downtime and define attributes that characterize different assets with the ability to pinpoint asset locations and hierarchy, geofencing capabilities, and monitor asset properties over time.
