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Microsoft Dynamics 365 Customer Service Call Intelligence Minutes Add-on [New Commerce Experience]

Product Attributes: ,

Cost and Price

Determined by Usage

$15.00

Prices exclude tax (GST, VAT, etc)

SKU MST-NCE-DCD-C100 Categories , Tags ,
Billing Model: Monthly Annual
Billing Unit: User
Trial: No
Partner Shell: No
Support: Microsoft 24/7
This license is required if an individual with Voice SKU permissions exceeds the seeded call intelligence minutes per month threshold. Purchase of this license grants 500 additional minutes per tenant.

Features

  • Get additional minutes per month
  • Get in-depth analysis of a particular call recording
  • View details of a call via a transcript

Benefits

  • Elevate call training
  • Identifies areas that need improvement
  • Provide supervisors with with in-depth call analysis