Microsoft Dynamics 365 Customer Service Digital Messaging add-on expands and unifies the core capabilities of Omnichannel for Customer Service. With digital messaging, you’re able to further empower contact centers to provide seamless, more personalized customer service across a wide range of channels. Combining a variety of digital add-ons into one end-to-end offering, digital messaging expands the options for how your agents engage customers In addition to these engagement channels, you’ll also get real-time sentiment tracking, which now supports more than 40 languages. Enjoy seamless escalation support from bot to live agent with the agent receiving complete context of the existing conversation, so the customer never has to repeat information they’ve already shared. Finally, access future digital messaging channels within Omnichannel for Customer Service. With this new digital messaging offering, customers can contact support organizations via their channel of choice, while simultaneously arming agents with a true 360-degree view of the customer journey and the tools needed to deliver a quick resolution that is consistent across all channels of engagement. Important Change of Channel Information Partners who are moving customers and subscriptions from another distributor to Pax8 should review the
Pax8 Change of Channel Guide for importing customers and subscriptions.
