Microsoft Dynamics 365 for Customer Service Enterprise Edition for Government enables personalized, self-service solutions with virtual agents and rich knowledge base portals. Further personalize service with tailored experiences supported by 360˚ customer views.
Empower teams with tools for increased agent productivity by taking the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time. Optimize service with actionable insights by leveraging AI-driven insights and analytics to improve agent and customer experiences.
Embedded IoT signaling and alerts detect and correct problems before your customers even notices that anything’s wrong, letting you deliver proactive service. And earn customers for life with seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.
Microsoft Dynamics 365 for Customer Service Enterprise Edition for Government provides all the functionality of its enterprise counterpart (Microsoft Dynamics 365 for Customer Service Enterprise Edition) but is hosted in a separate, secured environment and adds compliance features like accreditations, personnel screening, and data residency that enable the service to meet the unique needs of US Government customers. State and local government customers that require compliance-level data protection and security can also take advantage of Microsoft Dynamics 365 for Customer Service Enterprise Edition for Government.
Eligibility and Validation: Microsoft Dynamics 365 for Customer Service Enterprise Edition for Government plans are available to (1) qualified government entities, including US federal, state, local, tribal, and territorial government entities, and (2) other entities (subject to validation of eligibility) who handle data subject to government regulations and requirements, where use of Microsoft Dynamics 365 for Customer Service Enterprise Edition for Government is appropriate to meet these regulations and requirements. Click on the links below for more information about GCC customer Eligibility and Validation. When completing the GCC approval form, please ensure that the customer name on the form is no longer than 50 characters.
GCC Eligibility Requirements
GCC Customer Validation Guide
Office 365 GCC for CSP Customer Validation Form
Office 365 GCC for CSP Background
Please note: The approval and provisioning of net-new GCC tenants may take up to five (5) business days to complete.
