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Microsoft Dynamics 365 Customer Voice collects, analyzes, and tracks real-time feedback in an easy-to-use, scalable feedback management solution. This empowers your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences. You’ll also be able to capture feedback immediately across channels with personalized surveys to continuously track users’ perceptions of your services and products. Uncover user sentiment, trends, and the metrics that matter to your business and build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels. Connect with your customers in the moments that matter with predictive insights, automatic alerts, and customized workflows. Turn raw data into deeper insights, share data across systems, and build brand loyalty by accelerating in-the-moment responses.
