Pax8 Academy – Service Management

When is the next session?

• Wednesdays, August 7 – 28; 12 – 1 PM MST

Did you know you can take this course—and all Academy Instructor-Led Courses—as part of a subscription? You’ll receive unlimited course registrations for your entire company for one monthly fee. Contact your Channel Account Manager for more information. Service Management is a 4-session, live-instruction virtual course designed to help those in the Service Manager role to define their function, processes, and best practices to give them the best chance of success. In this course, you will learn from Pax8 subject matter experts about the key fundamentals of the Service Manager role for your MSP business To see a detailed overview, learning objectives, what you’ll get, the schedule of topics, information on the instructor, and additional resources, please see the course syllabus below. We ask that all course participants refrain from using AI tools during Instructor-Led Course sessions. Instructors may remove any AI notetaking bots from the meetings. What are partners saying about this course?

• “Being made a new service manager can be like being parachuted into enemy territory. There’s stuff constantly going on, you don’t get to spend your time the way you’d like, and you don’t know the lay of the land. Will this course scoop you up and safely deposit you somewhere safe and easy? No. Service Manager ain’t that kind of job. But this course will give you a compass so you can find north, along with what other fellow parachutists have done in the past. It doesn’t solve your problems, but it really helps understanding what they are. Worth taking.” – J. Healy, IT Assurance
• “The instructor made the class interactive and fun. I enjoyed learning all the terms I’ve heard around, but never quite knew what they meant. The documentation is fantastic to do after course learning!” – K. Carline, Immense Networks

  Service Management Syllabus Instructor Led Courses One Pager Please note when ordering:

1. Once you order the course, please allow 2 business days for your order to be processed. Once your order is processed, you will receive further information via the email you provide.
2. Courses are priced per seat. For example, if you would like 3 people from your company to take the course, enter 3 in “Quantity” and you will be prompted to enter the 3 names and attendees for each paid seat. We will enroll participants based on the number of paid attendees.

For EMEA Partners: This course is taught by North America Staff, which is why scheduled sessions may fall outside of EMEA working hours. However, if this course looks interesting, you are welcome to attend. More information on instructor-led courses and other Pax8 Academy offerings can be found here. If you have questions about this course, please email collabor8@pax8.com.