Billing Model: Bill Ahead
Microsoft Power Virtual Agent lets you create and manage powerful chatbots—without the need for code or AI expertise—with an easy-to-use graphical interface. You can easily integrate your chatbots with the products and services you use every day, as well as look up records, personalize conversations, hand off conversations to live agents, and call APIs. Choose from hundreds of prebuilt connectors, build custom workflows using Power Automate, or create complex scenarios with Microsoft Bot Framework.
Improve your chatbot by building personalized conversations using natural sounding language and entity extraction. You also have the ability to monitor and improve your chatbot’s performance using AI and data-driven insights. With these features, you’ll be able to quickly resolve common issues and answer questions around the clock.
Power Virtual Agents is available as both a standalone web app and as a discrete app within Microsoft Teams. Most of the functionality between the two is the same; however, there might be different reasons to choose one version or the other based on how you want to use Power Virtual Agents. The web app is more suited for businesses looking to increase communication efforts with customers. The app within Teams works best for internal communication between employees.
