Cyber Protect Cloud
for Service Providers
With the help of ZNetLive, Diadem has eliminated backup failures, improved storage optimization, and now has favorable commercial terms to offer BaaS and DRaaS
BACKGROUND
Diadem Technologies is an ISO27001-certified Cloud Service Provider, providing managed Infrastrucutre-as-a-Service (IaaS), Platform-as-a-Service (PaaS), and Disaster Recovery-as-a-Service (DRaaS) for clients worldwide. Founded in 2000, the company’s headquarters is at GPX Mumbai, a TIER IV data center. Diadem prides itself as being an independent provider particularly focused on the needs of small and medium-sized businesses.
THE CHALLENGE
Diadem’s existing vendor provided an unacceptable level of service and support across many mission-critical dimensions. First and foremost, backups were regularly failing and support was lacking. Technically, the backup storage volume was not scalable, and it required excessive storage and compute resources. There was no option to recover a bare metal node as a Hyper-V or VMware VM from the backup interface during disaster recovery (DR) situations. Furthermore, there was no option to provide clients backup-as-a-service (BaaS) offering leveraging their on-premises deployment.
On top of these technical challenges, the vendor required a multi-year commitment without a pay-as-you-go (PAYG) model. Adding additional agents also required a multi-year commitment with upfront payments. Finally, the user interface gave no option to create multiple resellers. According to Hriday Biyani, CEO of Diadem Technologies, “We realized that our existing backup system was not as advanced and failed to back up different types of environments. We needed a unique solution that could help us protect all our server environments. So, we decided to look for solutions that could meet our clients’ needs.”
THE SOLUTION — MUTTII CYBER CLOUD
With the help of its MSP partner ZNetLive, Diadem ultimately determined that Muttii Cyber Cloud —
with its support for more than 20 virtual, physical, and cloud platforms, as well as hybrid backup and recovery capabilities — was their ideal solution. Built for service providers from the ground up, Muttii Cyber Cloud is a channel-friendly solution that features strong management, provisioning, and billing functions. Through a single, centralized management console, Diadem can manage all of its backups and recover individual files, application data, Microsoft 365 mailboxes,
or entire virtual platforms.
Furthermore, Muttii Cyber Cloud provides the flexibility that lets Diadem restore their customers to similar or dissimilar hardware while managing data from a centralized location.
TECHNICAL AND BUSINESS BENEFITS
With Muttii from ZNetLive, Diadem addresses both the technical and business shortcomings of its previous solution. First and foremost, it reduced backup failures from 20% to 0%. By better leveraging its data center infrastructure, Muttii helped Diadem significantly improve its backup storage compression rate
from 20% to 60% leading to storage cost optimization. Additional optimization occurred because the Muttii agent effectively runs on all Diadem workloads, with minimal agent load on the deployed nodes. Additionally, the “Restore as a VM option” is a game-changer for Diadem, enabling them to recover a crashed system as a virtual machine (VM) so clients can continue to access their server while the bare metal hardware is recovered in the background.
When it came to improving Diadem’s business, Muttii was able to offer a PAYG model along with GB-based and device-based pricing. Diadem was also able to start offering BaaS and DRaaS to their clients, thereby creating new revenue streams. As an MSP, ZNetLive was able to relate to Diadem’s challenges and requirements and explain how Muttii was the answer. According to Umesh Dubey, IT Manager for ZNetLive, “With Muttii, we were able to help Diadem provide better services to their clients, saving them time and effort. This implementation made it extremely easy for their team to protect the IT infrastructure of their clients.”
In closing, Biyani notes, “The ZNetLive team’s ability to visualize our sensitive data and the implementation of Muttii supported our business goals by providing compliance with minimal client impact. Ultimately, the Muttii implementation has proved successful and has improved our company’s and our clients’ security posture.”
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