Privacy Statement
This privacy statement is effective as of 26 November 2024
Overview
Introduction
Personal Information We Collect and Use
This section explains the types of personal information we collect and how we use it.
We collect information related to:
- User accounts, Muttii websites, and Muttii Business Applications usage.
- Marketing and Customer Support interactions.
- Contractual relationships and business operations.
- Security measures, cookies, and compliance requirements.
The collected data may include profile details, user activity on our platforms, marketing preferences, and other relevant information for improving our services and protecting our users and operations.
Your Account
You can create a Muttii.com account by signing up, which requires providing your name, email address, and additional information. We may also store business contact information you provide or that is shared by your organization, business partners, or suppliers.
A MuttiiID serves as your distinct identifier when interacting with our platform—whether browsing our website, placing an order, or utilizing our services. By logging in with your MuttiiID, we can seamlessly connect your interactions with your account, enhancing your overall experience. MuttiiID provides access to a range of Muttii Applications, Cloud Services, and Online Tools, while also enabling you to manage your contracts and billing records. The email associated with your MuttiiID may be used to communicate with you regarding services you subscribe to.
Business Contact Information: Communication Tailored to You
Business contact information typically includes details you would share on a professional business card, such as your name, job title, and contact information. We use this data to facilitate communication regarding business matters. If your business contact details are shared with us by third parties, such as Muttii’s partners or suppliers, we ensure they comply with appropriate sharing protocols.
To create more meaningful interactions, we may combine your business contact information with other relevant professional details. These include your education, skills, work history, and publicly available information such as blogs, publications, or certifications. This comprehensive view allows Muttii to tailor its interactions with you, whether during the sales process, ongoing collaborations, or post-contractual engagements.
Enterprise-Managed Accounts for Organizational Efficiency
If your MuttiiID is created using an email address from an organization you are affiliated with, such as your employer, your organization may:
- Verify the status of your account.
- Request access to your account settings, including personal information.
- Opt to convert your account into an Enterprise ID for centralized management.
In cases where a MuttiiID is created or converted to an Enterprise ID, your organization assumes responsibility for managing the account. They also become the authentication provider, managing access through their login services.
Enterprise Federation Partners and Data Sharing
For accounts created via Enterprise Federation Partners (Identity Providers), basic personal details are securely collected from the identity provider and shared with Muttii. This ensures a streamlined and secure integration between your organization’s systems and Muttii’s services.
Muttii Websites
Our websites facilitate communication about our products and services. We collect information to provide access, enhance user experiences, and customize the content we present. Even if you visit without logging in, we may collect data related to your interaction with the site.
For details on cookies and preferences, refer to our Cookie Policy.
Muttii collects data about how you interact with our websites to enhance your experience and improve our services. This includes:
- The webpages you visit.
- Time spent on each page.
- The referring website URL.
- Your geographic location based on your IP address.
- Links and hyperlinks you engage with.
This information helps us personalize your experience, deliver content aligned with your interests, generate marketing insights, and refine our websites, online services, and related technologies.
Data Automatically Sent by Your Browser or Device
Your browser or device also sends information automatically, such as:
- Browser type and IP address.
- Operating system, device type, and version details.
- Language preferences.
- Crash logs.
- MuttiiID details (if signed in).
- Passwords (if applicable).
We use this information to provide seamless access to our webpages, optimize how they appear on your device and browser, align content with your settings and preferences, and meet any legal requirements specific to your country. This data also supports our system and network security measures and aids in customer support. For further details, refer to Support Services and Protecting You and Muttii.
Online Platforms and Forums for Collaboration
Muttii provides forums and platforms that foster sharing, collaboration, and support among registered members. Please note:
- Any information you share on these platforms may become publicly accessible online or be removed by us, as outlined in the platform’s privacy notice or terms.
- Muttii is not responsible for the content you choose to make available through these platforms or services.
Reporting and Insights for Market Trends
We prepare analytical reports based on user interactions with our websites. These reports provide insights into trending topics and general market behaviors. Occasionally, we share these reports with third parties, detailing user interest in third-party products or services displayed on our platforms.
Third-Party Websites and Applications
Muttii does not accept responsibility for the content or privacy practices of any third-party websites or applications linked or referenced on our platforms.
Muttii Applications, Cloud and Online Services
Our applications and online services include desktop and mobile apps as well as learning platforms. We gather usage data to improve services, develop insights, and enhance user experiences. Some services may require a Muttii.com account for access.
Muttii collects certain information from your use of our cloud and online services, which may include:
- The pages you access.
- Your preferences and settings within the service.
- Browser type and IP address.
- Operating system, device type, and version details.
- Crash logs.
- MuttiiID information (if signed in).
- Passwords.
This data is essential to granting you access, operating the services, providing support, personalizing and enhancing your experience, developing new services and technologies, and generating both technical and market insights. To learn more about how we collect this information and how you can manage your preferences, refer to Cookies and Similar Technologies.
As a responsible public cloud provider, Muttii does not use personal information processed under a contractual agreement for marketing or advertising purposes without obtaining explicit consent.
Mobile Application Privacy Notices
Muttii’s mobile applications may collect additional details, such as:
- Geo-location data.
- Unique User-ID for your device.
Unique User-IDs are utilized to establish connections with servers and enable synchronization of usage across applications. Depending on the app’s functionality, you can adjust your privacy preferences through the settings menu or within your user profile.
Educational Services
Muttii Learning provides educational services that collect information related to course completions. This allows us to issue credentials, certificates, or other relevant materials as needed to support your learning journey.
Third-Party Websites and Applications
Muttii assumes no responsibility for the content or privacy practices of third-party websites or applications referenced or linked within our services.
Marketing
With your consent, we use collected information to share relevant products, services, and offers. This data also helps personalize your online experience and refine our marketing strategies. You can update your marketing preferences through the Muttii Privacy Preference Center or unsubscribe using links in our emails.
Muttii leverages the information we collect to enhance and personalize our marketing efforts. This information may include:
- Data gathered directly from your interactions with Muttii, such as event participation or completing online registration forms.
- Information provided by third-party data suppliers, verified to ensure that the data was lawfully obtained and authorized for Muttii’s marketing communications.
- Insights from your activities on our websites, emails, and Muttii content across third-party platforms. For more details on the tools we use to gather this information, refer to Cookies and Similar Technologies.
In accordance with your preferences, Muttii may use this information to share updates and offerings tailored to you. For example, we may:
- Reach out via email, phone, or postal mail.
- Customize your experience with Muttii, such as delivering more relevant content or pre-filling forms on our website.
- Display Muttii-targeted advertisements on third-party websites based on interactions with Muttii’s digital properties, content, and emails, or, where applicable, activity linked to your hashed email address.
To manage your preferences for receiving marketing communications by email, phone, or postal address, visit the Muttii Privacy Preference Center. You can also opt out of marketing activities by submitting an opt-out request or selecting “Unsubscribe” in any marketing email.
To discontinue the use of your hashed email for targeted advertising or personalization, you can withdraw consent through any of these methods.
For adjusting your preferences on the information we collect about you on our website, use the Cookie Preferences option in the website footer.
Enhancing Marketing and Business Intelligence
The insights derived from the information we collect are crucial for Muttii’s growth and operational strategy. For instance, we may:
- Combine data to better understand your preferences and potential business needs.
- Use aggregated information to measure the success of our campaigns and events, enabling informed decisions and investments.
- Aggregate website visitor data to create and refine marketing audience models.
By analyzing this information, Muttii ensures that our marketing efforts are impactful and aligned with your interests.
Muttii does not need special categories of personal information (also known as “sensitive personal information or data”), as defined by the General Data Protection Regulation (GDPR), to provide the Services. Muttii avoids collecting sensitive personal data from you through the Services or otherwise.
Unless Muttii specifically requests it, please do not provide sensitive personal data to Muttii. If you choose to provide Muttii with unsolicited sensitive personal data, Muttii will process it only as necessary to establish, exercise or defend legal claims. In the rare circumstances in which Muttii does seek to collect sensitive personal data, Muttii will do so in accordance with data protection laws and/or ask for your consent.
We receive information about you from others, including our vendors, service providers, resellers and other business partners. We also get information about you from third parties who assist us in operating the Services, such as fraud detection, digital forensics, marketing services (such as acquiring information on potential leads), and similar functions.
Information collected when you use the Services
When you use the Services, according to muttii privacy statement, we collect information about which features you use and how you use them, as well as information about the computer, tablet, or mobile phone (“Device”) from which you access the Services (collectively, “Usage Data”). Under some privacy rules, the use of data is considered personal data.
Muttii collects the following Usage Data
- Services usage information: We collect information about the features you use and how you use them, such as date/time stamps associated with purchase, installation, updates, and usage; integrations; how frequently you use the Services and under what conditions; Services performance metrics; features you use and the results of their operations; information about disabled features; and information about errors and crashes and the activities that caused them.
- When you make a purchase, you provide us with your order details and, if necessary, bank account information. (We do not collect credit card information; it is collected and processed by a third-party processor.)
- When you participate in surveys or focus groups, you give us your insights into our products, services, or other initiatives, as well as other information you may decide to give us.
- When you fill out an online form to register to use our products and services, attend one of our webinars, marketing, training, sports and other events or request information from us, we collect the information in the form and other information you may give us. This may include information such as first name, last name, place of work, job title, country, email, phone number, size of t-shirt, etc.
- We may link personal data to Usage Data, or multiple forms of Usage Data. We may also link personal data that we collect to publicly accessible personal data, such as personal information found in public databases. If the associated information directly or indirectly identifies a specific natural person, we shall regard it as personal information.
If you would like to use them, we activate the built-in extension of your Google Chrome browser, which records your speech via your microphone and sends it to Google for recognition. As an outcome, we only receive a written version of your voice instructions, which we do not save and just utilize for the current command execution. Because Google uses your speech data, the goals and methods by which it does so may differ based on your Google account settings (if any) and preferences. To learn more about how Google processes your data, including voice data, please see the Google privacy policy (https://policies.google.com/privacy).
Muttii collects certain information through the Muttii Customer Experience Program (“CEP”).
Unless you consent to Muttii privacy statement, processing your personal data as part of CEP, Muttii will only collect pseudonymised Usage Data as part of CEP. Muttii gathers such pseudonymised Usage Data to improve Muttii products and services. Muttii achieves the pseudonymisation by associating such data with a randomly generated number (pseudonym) instead of the personal ID associated with your Muttii account. Muttii cannot identify you by the pseudonym without you providing additional information to Muttii for identification purposes.
If you consent to Muttii processing your personal data as part of CEP, Muttii will connect your personal data to your CEP Usage Data. The personal data Muttii connects to your CEP Usage Data is limited to your Muttii account ID and account information. As in this case Muttii links personal data and Usage Data, Muttii treats the CEP Usage Data linked to your personal data as personal data.
Your consent to Muttii processing your personal data as part of CEP allows Muttii to provide you more specific feedback and guidance about Muttii products, services, and features operation. You can consent to Muttii processing your personal data as part of CEP by checking the corresponding box in the product settings.
We use cookies, pixel tags (also known as web beacons, flash cookies, and clear GIFs) and similar technology (“Data Collection Technology”) to automatically collect information about you when you use the Services. Please read Section 6 below to learn more about how Muttii uses Data Collection Technology.
We collect other information when you give us permission at the time of collection for the purposes disclosed to you at that time.
Information Collected in a Contractual Relationship
The information gathered as part of a contractual relationship may include the requester’s business contact details, a Muttii ID, and specific order details. Additionally, data necessary for shipment, payment processing, service implementation, or granting access to the product or service may also be collected.
This information serves various purposes based on the nature of the products or services, such as:
- Managing contractual agreements and ensuring compliance.
- Providing customer support and assistance.
- Enhancing and developing Muttii’s products and services.
- Conducting customer satisfaction surveys.
- Generating technical and market insights.
For further details, refer to Muttii Applications, Cloud, and Online Services.
Please note, the information collected within a contractual relationship will not be used for marketing or advertising purposes without obtaining prior consent.
Facilitating International Transfers
Muttii processes personal data:
- To set up and maintain your account.
- To provide the products and services that you purchase.
- To notify you about updates and new versions.
- To communicate with you and respond to your inquiries.
- To prevent and investigate fraud and other misuses of the Services.
- To protect our rights and property.
- To operate, manage and secure the Services.
- To promote our products and services, including through targeted advertising.
- To conduct training on our products and services.
- To deliver online or offline events.
- To respond to your questions and resolve issues with our products and services.
- To provide the ability for blog, forum and other postings, including by participating in discussions and feedback exchange.
- To complete transactions requested by you.
- To improve the performance and reliability of our products and services through the CEP and other quality assurance and improvement programs; and
- To help us offer and improve our customer service.
Muttii processes Usage Data:
- To ensure the technical functionality and security of our products and services.
- To analyse trends and statistically monitor how a specific product or service is used and which features are most popular, such as through the CEP.
- To improve our products and services and develop new ones.
- For auditing and similar compliance purposes.
- To review compliance with applicable legal terms and policies; and
- For Customer preferences analysis and research.
How we process personal data
Muttii processes personal data:
- To set up and maintain your account.
- To provide the products and services that you purchase.
- To notify you about updates and new versions.
- To communicate with you and respond to your inquiries.
- To prevent and investigate fraud and other misuses of the Services.
- To protect our rights and property.
- To operate, manage and secure the Services.
- To promote our products and services, including through targeted advertising.
- To conduct training on our products and services.
- To deliver online or offline events.
- To respond to your questions and resolve issues with our products and services.
- To provide the ability for blog, forum and other postings, including by participating in discussions and feedback exchange.
- To complete transactions requested by you.
- To improve the performance and reliability of our products and services through the CEP and other quality assurance and improvement programs; and
- To help us offer and improve our customer service.
Muttii processes Usage Data:
- To ensure the technical functionality and security of our products and services.
- To analyse trends and statistically monitor how a specific product or service is used and which features are most popular, such as through the CEP.
- To improve our products and services and develop new ones.
- For auditing and similar compliance purposes.
- To review compliance with applicable legal terms and policies; and
- For Customer preferences analysis and research.
Protecting You and Muttii
We gather information to ensure the security of our platforms and users. This includes login data and other details necessary for safeguarding against threats and unauthorized access.
We provide personal data to our affiliates that process personal data for purposes consistent with those described in this Privacy Statement or notified to you when your personal data are collected. For example, we may share your contact information as part of an attendee lists with our affiliates.
We share information with our vendors, including customer service, marketing, and security testing service providers. Muttii will ensure that any vendor with which we share personal data agrees to safeguard it. Please also see Section 13 below for more information about how Muttii uses Google’s services.
We share personal data with our resellers and other third parties that promote, resell and/or white label the Services and receive personal data from them.
We may share and transfer personal data if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by Muttii or any affiliated company (in each case, whether in whole or in part).
Muttii or Muttii’s affiliates may use servers and other equipment to provide the Services that are in countries where litigants, law enforcement, courts, and other agencies of the government may have the right to access personal data stored within their jurisdictions upon terms and conditions provided by local law.
Muttii privacy statement includes that the company may provide access to your personal data to government authorities if Muttii suspects or believes that your data contains child pornography or other prohibited content or data or that the data is used for illegal purposes. Muttii reserves the right to disclose personal data to any competent law enforcement body, regulatory, government agency, court or other third party when we believe disclosure is necessary. When reasonably possible, Muttii will provide notice of any required or requested disclosure and reasonably cooperate to limit such disclosure to the extent allowed by law.
We also share information
(i) if disclosure would mitigate MUTTII’s liability in an actual or threatened lawsuit.
(ii) as necessary to protect legal rights of MUTTII, users, Customers, vendors, business partners or other interested parties.
(iii) to pursue available remedies or limit the damages.
(iv) to enforce our agreements
and (v) to respond to an emergency.
Muttii may aggregate information collected through the Services and remove identifiers so that the information no longer identifies or can be used to directly identify an individual, household or device (“Aggregated Information”). Muttii may share Aggregated Information with third parties and does not limit third parties’ use of the Aggregated Information.
Your choices about your personal data
This section contains specific privacy statement points that notice for individuals located in the European Union and for California residents.
IF YOU ARE LOCATED IN A JURISDICTION WITH DATA PROTECTION LAWS THAT OFFER YOU PRIVACY RIGHTS NOT DESCRIBED IN THIS PRIVACY POLICY, PLEASE CONTACT US AT dataprotection-office@muttii.come. We respect your privacy rights and will do our best to accommodate your requests.
If you are located in the EU:
The data controller (i.e., who determines the purpose and means of processing your personal data) for the personal data collected pursuant to this Privacy Statement is Muttii, Canberra, Australia.
We need to inform users about the legal bases for our processing of their personal data. Our legal bases depend on the context in which the personal data are processed.
- Most of the time, the reason we process your information is to perform the contract that you have with us to use our products and services.
- We also process your personal data when the processing is in our legitimate business interests and not overridden by privacy or other fundamental rights and freedoms. For example, we may process personal data to respond to queries, to improve our offerings continuously, for marketing our new products and features, for fraud detection and legal compliance purposes. We may have other legitimate interests and if appropriate, we will make them clear at the relevant time.
- From time to time, we may ask for your consent to use your personal data for certain specific and explicit reasons – for example to participate in CEP. We will provide you with relevant information for the processing and you may withdraw your consent at any time by contacting us at data-protection-office@MUTTII.biz or by navigating through the particular Settings menu.
- In some cases, we may also have a legal obligation to collect personal data. If we ask you to provide personal data to comply with a legal requirement, we will make this clear at the relevant time. We will advise you whether providing your personal data is mandatory. We will also inform you on the possible consequences if you do not provide your personal data.
For personal data for which we are the data controller and for which applicable law grants you data protection rights, please contact our Data Protection Officer at data-protection-office@muttii.come.
If you would like to submit a request to review your personal data, to correct, update, suppress, restrict or delete personal data about you which you have previously provided to us or if you would like to receive an electronic copy of your personal data, including for purposes of transmitting it to another company (i.e., right to portability), to object to processing based on legitimate interest, including the absolute right that we stop using your data for direct marketing, to withdraw previously given consent or object to automated decision making and profiling, please reach to us in each case, when these rights are provided to you by law.
- Most of the time, the reason we process your information is to perform the contract that you have with us to use our products and services.
- We also process your personal data when the processing is in our legitimate business interests and not overridden by privacy or other fundamental rights and freedoms. For example, we may process personal data to respond to queries, to improve our offerings continuously, for marketing our new products and features, for fraud detection and legal compliance purposes. We may have other legitimate interests and if appropriate, we will make them clear at the relevant time.
- From time to time, we may ask for your consent to use your personal data for certain specific and explicit reasons – for example to participate in CEP. We will provide you with relevant information for the processing and you may withdraw your consent at any time by contacting us at data-protection-office@MUTTII.biz or by navigating through the particular Settings menu.
- In some cases, we may also have a legal obligation to collect personal data. If we ask you to provide personal data to comply with a legal requirement, we will make this clear at the relevant time. We will advise you whether providing your personal data is mandatory. We will also inform you on the possible consequences if you do not provide your personal data.
Your data protection rights: For personal data for which we are the data controller and for which applicable law grants you data protection rights, please contact our Data Protection Officer at data-protection-office@MUTTII.biz.
If you would like to submit a request to review your personal data, to correct, update, suppress, restrict or delete personal data about you which you have previously provided to us or if you would like to receive an electronic copy of your personal data, including for purposes of transmitting it to another company (i.e., right to portability), to object to processing based on legitimate interest, including the absolute right that we stop using your data for direct marketing, to withdraw previously given consent or object to automated decision making and profiling, please reach to us in each case, when these rights are provided to you by law.
If you have questions about or need further information concerning the legal basis on which we process your personal data, please contact our Data Protection Officer at dataprotection-office@muttii.com.
For personal data for which we are the data controller and for which applicable law grants you data protection rights, please contact our Data Protection Officer at data-protection-office@MUTTII.biz.
If you would like to submit a request to review your personal data, to correct, update, suppress, restrict or delete personal data about you which you have previously provided to us or if you would like to receive an electronic copy of your personal data, including for purposes of transmitting it to another company (i.e., right to portability), to object to processing based on legitimate interest, including the absolute right that we stop using your data for direct marketing, to withdraw previously given consent or object to automated decision making and profiling, please reach to us in each case, when these rights are provided to you by law.
- You have the right to access the personal data that we hold about you, including the description of the processing purposes: If you would like to access the personal data that MUTTII maintains about you, please contact MUTTII at data-protectionoffice@MUTTII.biz. If you are a registered user, you can review certain personal data that you provided to MUTTII by logging in to your account. If you are not a registered user, MUTTII may take reasonable steps to verify your identity before providing access to personal data. We may not allow you to review certain data for legal, security or other reasons.
- You have the right to receive a copy of your personal data: If you would like to receive an electronic copy of your personal data for purposes of transmitting it to another company, please contact us at data-protection-office@MUTTII.biz. If you are a registered user, you can download certain personal data that you provided to MUTTII by logging in to your account. If you are not a registered user, MUTTII may take reasonable steps to verify your identity before providing your personal data to you. We may not allow you to review certain data for legal, security or other reasons.
- You have the right to correct or delete personal data, to restrict or object to some of our processing of your personal data, including your absolute right that we stop processing your data for direct marketing. The easiest way to correct or delete certain personal data that you have provided to the Services is to log in to your account and enter the necessary changes in your profile settings. Otherwise, please contact MUTTII at data-protection-office@MUTTII.biz.
- You have the right to withdraw previously given consent for processing of your personal data for that specific purpose. You may withdraw your consent at any time by contacting us at data-protection-office@MUTTII.biz or by navigating through the particular Settings menu
Note that according to MUTTII Privacy statement, we do not carry out automated decision-making and profiling creating legal effects or significantly affecting data subjects.
In your request, please make clear what personal data you would like to have changed or to what processing you object, whether you would like to have your personal data deleted or what other limitations you would like to put on our use of your personal data. We will respond your request as soon as reasonably practicable and in accordance with data protection regulations.
In your request, please make clear what personal data you would like to have changed or to what processing you object, whether you would like to have your personal data deleted or what other limitations you would like to put on our use of your personal data. We will respond your request as soon as reasonably practicable and in accordance with data protection regulations.
We may reject some requests, including if the request is unlawful, duplicative or if it may infringe on privacy rights of a third party.
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transaction that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the personal data provided until after the completion of such purchase). Our databases and other records may have residual data which will not be removed. If you have additional questions regarding the correction or deletion of the personal data we hold about you, please contact us at dataprotection-office@muttii.com.
If our products and services are made available to you by a Customer pursuant to a Customer Agreement, your eligibility to receive incentives and rewards, if any are offered, may be adversely affected by your election to remove personal data about you. Please contact the Customer for further information.
Marketing Emails: If you do not wish to receive marketing-related emails from us, please click the unsubscribe link in one of our marketing emails or:
- for corporate users: https://promo.muttii.com/ UnsubscribePage.html
- for home users: https://www.muttii.com/en-us/my/subscriptions/
you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal data. Please see https://edpb.europa.eu/about-edpb/board/members_en.
If you are a resident of the United Kingdom, please note that Muttii is registered at the Information Commissioner’s Office (ICO) (https://ico.org.uk/ESDWebPages/Search). You have the right to lodge a complaint to ICO. For more details, please see https://ico.org.uk/make-a-complaint/.
This California Privacy Rights Notice (“California Privacy Notice”) explains privacy rights available to residents of the State of California as required by the California Consumer Privacy Act of 2018 (“CCPA”).
If this California Privacy Notice and any provision in the rest of our Privacy Statement conflict, then this California Privacy Notice controls for the processing of Personal Information of residents of the State of California. In CCPA, California residents are referred as “consumers” and we refer to them in this California Privacy Notice as “California Consumers” and “Personal Information” means information that identifies, relates to, describes, is capable of being associated with or could reasonably be linked, directly or indirectly, with a particular California Consumer or household.
It is important not to confuse the reading order with the navigation order. The ability to navigate (i.e., move by keyboard between interactive controls) in a way that preserves meaning is covered. Meaningful Sequence is concerned solely with the reading order, and so cannot normally be tested without assistive technology. Screen readers render content in a serialised manner.
Note: Sequence is not important for some content. For example, it does not normally affect meaning whether side navigation is read before or after the main content. So while matching the visual and reading order is a way to ensure this requirement is met, a difference in visual order and reading order is not a failure where the sequence does not affect the meaning.
Links to other websites and services
The Services may include links to third-party websites and services that are not operated by us. When you click these links, you will be directed away from the Services. A link to a third party website or service does not mean that we endorse it or the quality or accuracy of information presented on it. If you decide to visit a third-party website or service, you are subject to its privacy practices and policies, not ours. This Privacy Statement does not apply to any personal data that you provide to these other websites and services.
Protection & retention of personal data
We take precautions intended to help protect personal data that we collect and store for ourselves and our customers. We also expect that you will use appropriate security measures to protect your information. For more information on what security measures Muttii applies, please check: https://www.muttii.com/en-us/security/cloud/dataprocessing-terms/.
We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security. If you believe that information you provided to us is no longer secure, please notify us immediately at data-protection-office@muttii.com.
We keep your personal data only as long as we need it for legitimate business purposes and as permitted by applicable law. In practice, this means that we delete or anonymize personal data in your account to which we have access not later than after three (3) years of continuous inactivity unless we must keep it to comply with applicable law or because an issue, claim or dispute is not yet resolved.
Children’s privacy
G suite1 terms and conditions
Muttii utilizes certain Google APIs to provide backup and recovery services for your data in the following G Suite products: Gmail, Google Contacts, Google Calendar, Google Drive, Google Team Drives (collectively, “Google User Data”). In order to provide such backup and recovery Services to you, Muttii requires read-only access to the lists of users and Team Drives in your G Suite organizational structure as well as reading and writing access to all other Google User Data.
Muttii stores the Google User Data in data centres operated by Muttii or Muttii’s data centre providers.
Muttii does not share the Google User Data with third parties without appropriate consent except as follows:
- For Corporate Transactions: We may share and transfer Google User Data if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control by Muttii or any affiliated company (in each case, whether in whole or in part)
- When Required by Law: Muttii or Muttii’s affiliates may use servers and other equipment to provide the Services that are located in countries where litigants, law enforcement, courts, and other agencies of the government may have the right to access Google User Data stored within their jurisdictions upon terms and conditions provided by local law. Muttii may also provide access to your Google User Data to government authorities if Muttii suspects or believes that the Google User Data contains child pornography or other prohibited content or data or that the Google User Data is being used for illegal purposes.
- Muttii reserves the right, consistent with data privacy and other user data protection requirements applicable to the jurisdiction where Google User Data is stored, and if mandated by applicable law, regulation, legal process, or governmental order, to disclose Google User Data, but only to the extent required to satisfy those laws, regulations or orders. Unless prohibited by law or other order, Muttii will provide you with reasonable notice of any such required or requested disclosure and reasonably cooperate to limit such disclosure to the extent allowed by law.
- disclosure to the extent allowed by law. • For other Lawful Disclosures: We also share Google User Data (i) if disclosure would mitigate Muttii’s liability in an actual or threatened lawsuit; (ii) as necessary to protect legal rights of Muttii, users, Customers, vendors, business partners or other interested parties; (iii) to pursue available remedies or limit the damages; (iv) to enforce our agreements; and (v) to respond to an emergency.
Your Rights
You have specific rights regarding the handling of your personal information.
The Contact Us form can be used to:
- Ask questions related to this Privacy Statement and our privacy practices. Your message will be directed to the appropriate member of Muttii’s Data Privacy Team, including the responsible Data Protection Officers.
- Submit a complaint to Muttii if you are not satisfied with how your personal information is being processed.
The Submit a Data Rights Request form can be used to:
- Request access to the personal information we hold about you or have it updated or corrected. Depending on applicable laws, you may have additional rights concerning your personal information.
- Request to receive your personal information in a usable format and transmit it to another party (commonly referred to as the right to data portability).
- Request the deletion of the personal information we hold about you.
- Opt out of specific types of personal information processing, such as targeted advertising.
When you submit a Data Rights (DR) request, you provide us with personal information, including your name and contact details, which we use to respond to your request. In certain circumstances, to verify your identity and ensure that personal information is disclosed to the correct individual, we may request a copy of your photo ID. This document is deleted immediately after your identity has been verified.
Upon receiving your DR request, your personal information is processed to manage and fulfill the request, in line with Muttii’s legal obligations and commitments related to Data Rights.
You can verify the status of your submitted requests using the DR webform in the Muttii Trust Center for up to 90 days after the request has been completed. Data relevant to your DR request is retained for a minimum of three years from the date of your last DR-related communication with Muttii. This retention ensures we can address any follow-up requests and meet compliance and recording requirements.
For additional details on how we process your data, please refer to Personal Information We Collect and Use.
Your rights may be subject to limitations or exceptions based on applicable laws. For instance, there may be situations where we cannot share certain information you have requested if doing so would disclose information about another individual.
To set or update your marketing communications preferences, visit the Muttii Privacy Preference Center. You can also submit an opt-out request or select Unsubscribe at the end of each marketing email.
How to contact us
Muttii does not need special categories of personal information (also known as “sensitive personal information or data”), as defined by the General Data Protection Regulation (GDPR), to provide the Services. Muttii avoids collecting sensitive personal data from you through the Services or otherwise.
Unless Muttii specifically requests it, please do not provide sensitive personal data to Muttii. If you choose to provide Muttii with unsolicited sensitive personal data, Muttii will process it only as necessary to establish, exercise or defend legal claims. In the rare circumstances in which Muttii does seek to collect sensitive personal data, Muttii will do so in accordance with data protection laws and/or ask for your consent.
We receive information about you from others, including our vendors, service providers, resellers and other business partners. We also get information about you from third parties who assist us in operating the Services, such as fraud detection, digital forensics, marketing services (such as acquiring information on potential leads), and similar functions.
Information collected when you use the Services
When you use the Services, according to muttii privacy statement, we collect information about which features you use and how you use them, as well as information about the computer, tablet, or mobile phone (“Device”) from which you access the Services (collectively, “Usage Data”). Under some privacy rules, the use of data is considered personal data.
Muttii collects the following Usage Data
- Services usage information: We collect information about the features you use and how you use them, such as date/time stamps associated with purchase, installation, updates, and usage; integrations; how frequently you use the Services and under what conditions; Services performance metrics; features you use and the results of their operations; information about disabled features; and information about errors and crashes and the activities that caused them.
- When you make a purchase, you provide us with your order details and, if necessary, bank account information. (We do not collect credit card information; it is collected and processed by a third-party processor.)
- When you participate in surveys or focus groups, you give us your insights into our products, services, or other initiatives, as well as other information you may decide to give us.
- When you fill out an online form to register to use our products and services, attend one of our webinars, marketing, training, sports and other events or request information from us, we collect the information in the form and other information you may give us. This may include information such as first name, last name, place of work, job title, country, email, phone number, size of t-shirt, etc.
- We may link personal data to Usage Data, or multiple forms of Usage Data. We may also link personal data that we collect to publicly accessible personal data, such as personal information found in public databases. If the associated information directly or indirectly identifies a specific natural person, we shall regard it as personal information.
If you would like to use them, we activate the built-in extension of your Google Chrome browser, which records your speech via your microphone and sends it to Google for recognition. As an outcome, we only receive a written version of your voice instructions, which we do not save and just utilize for the current command execution. Because Google uses your speech data, the goals and methods by which it does so may differ based on your Google account settings (if any) and preferences. To learn more about how Google processes your data, including voice data, please see the Google privacy policy (https://policies.google.com/privacy).
Muttii collects certain information through the Muttii Customer Experience Program (“CEP”).
Unless you consent to Muttii privacy statement, processing your personal data as part of CEP, Muttii will only collect pseudonymised Usage Data as part of CEP. Muttii gathers such pseudonymised Usage Data to improve Muttii products and services. Muttii achieves the pseudonymisation by associating such data with a randomly generated number (pseudonym) instead of the personal ID associated with your Muttii account. Muttii cannot identify you by the pseudonym without you providing additional information to Muttii for identification purposes.
If you consent to Muttii processing your personal data as part of CEP, Muttii will connect your personal data to your CEP Usage Data. The personal data Muttii connects to your CEP Usage Data is limited to your Muttii account ID and account information. As in this case Muttii links personal data and Usage Data, Muttii treats the CEP Usage Data linked to your personal data as personal data.
Your consent to Muttii processing your personal data as part of CEP allows Muttii to provide you more specific feedback and guidance about Muttii products, services, and features operation. You can consent to Muttii processing your personal data as part of CEP by checking the corresponding box in the product settings.
We use cookies, pixel tags (also known as web beacons, flash cookies, and clear GIFs) and similar technology (“Data Collection Technology”) to automatically collect information about you when you use the Services. Please read Section 6 below to learn more about how Muttii uses Data Collection Technology.
We collect other information when you give us permission at the time of collection for the purposes disclosed to you at that time.
